Helen Dewdney

JULY 7, 2021

The Institute of Customer Service (ICS) published its bi-annual UK Customer Satisfaction Index (UKCSI) report today, 7 July 2021. It showed that the number of complaints about poor service in the last six months was at its highest level since 2009! The July 2021 UK Customer Satisfaction Index (UKCSI) is 77.4 (out

Tourism 76

Tourism Transportation Telecommunications Customer Satisfaction 76

Optimove

OCTOBER 20, 2022

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

Customer relationships 52

Customer relationships Consumers Marketing Social Media 52

West Monroe

NOVEMBER 29, 2021

“Vax”: According to Oxford Languages , creator of the Oxford English Dictionary, it’s the 2021 word of the year. After all, Glassdoor reported the percentage of reviews on its site that mention burnout jumped 100% in 2021, and the proportion of employees who cited mental health increased 143%. Featured Content.

Net Promoter Score 52

Net Promoter Score Healthcare First Call Resolution Survey 52

West Monroe

DECEMBER 20, 2021

Selecting the right combination of decarbonization measures—and having a comprehensive strategy to implement those measures—is critical to successful decarbonization. Decarbonization Summit 2021: Pathways to a Sustainable Future. This can improve the chances of success to maximize GHG emission reductions over time.

Transportation 52

Transportation Metrics Technology Strategy 52

West Monroe

DECEMBER 20, 2021

Selecting the right combination of decarbonization measures—and having a comprehensive strategy to implement those measures—is critical to successful decarbonization. Decarbonization Summit 2021: Pathways to a Sustainable Future. This can improve the chances of success to maximize GHG emission reductions over time.

Strategy 40

Strategy Transportation Metrics Technology 40

C Space

JULY 7, 2020

So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. In fact, the majority of CMOs responding to this year’s survey believe the post-COVID-19 economic curve will be V-shaped.

Brands 52

Brands Policies Hospitality Advertising 52

Wired and Dangerous

MAY 5, 2021

The drop-down list contains credit card issuers that have submitted credit card agreements as required under Section 204 of the Credit Card Accountability Responsibility and Disclosure Act of 2009 (the CARD Act). If you cannot find a card issuer, it may be that: Welcome to the CareCredit Cardholder Agreement page.

Government 91

Government Guidelines Policies Wireless 91