Gainsight

JUNE 23, 2022

Varying impact on sales and customer retention from issues in your client base or industry. Chief customer officers should consider ways to efficiently scale. This is true for five key reasons: New sales will decline rapidly as fear slows new decisions, so existing customers become even more important.

Self Service 52

Self Service Financial Chief Customer Officer Sales 52

CSM Practice

JULY 6, 2020

It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 3. Changing Customer Priorities.

Company 71

Company Strategy Tips Sales 71

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention.

Metrics 72

Metrics Company Survey Self Service 72

Retently

OCTOBER 19, 2018

A short definition of the CCO position describes it as being responsible for managing the business relationship with its customers. The CCO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Wootric CX Blog

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” Angus Yang.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Not All Vendors Are Created Equal. The Light at the End of the Tunnel.

Hotels 88

Hotels Connections Travel Engagement 88

Chattermill

MAY 12, 2019

We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. The Effortless Experience dives into the CX world, debunking myths about the industry like the emphasis on dazzling and delighting customers over making things easy on them.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Amity

OCTOBER 31, 2016

Uberflip helps over 1,400 marketers to create, manage, and optimize content experiences every day. I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. That’s when I came on.

Customer Success 0

Customer Success Customers Metrics Sales 0

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

Company 19

Company Software Analytics Sales 19

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Team Support

SEPTEMBER 30, 2020

The future is also about Customer Success. Unlike customer support or traditional sales models, customer success management aims to deliver long-term strategic value for customers. to thwart the market competition and what are the distinct features of our solution.

Customer relationships 59

Customer relationships Company B2B B2C 59

Gainsight

MAY 27, 2020

Virtual Engagement : Is “virtual” customer engagement a core competency of yours or are you just running webinars? Customer Success Scale: Do you throw people at Customer Success or have you figured out how to automate and deliver “tech touch?” Scale Your Customers Faster Than Your Team.

CRM 52

CRM Customer Success Sales NPS 52

Gainsight

JUNE 18, 2020

Today, I’m chatting with Doug Hooton , Vice President of Customer Success at OneCause , a SaaS solution that helps nonprofit organizations engage donors and raise more money for their missions. Doug knows what it takes to respond to industry disruption—and how to emerge better positioned for success than ever.

Customer Success 52

Customer Success Exercises Technology Knowledge Base 52

Wootric CX Blog

AUGUST 4, 2020

In a sense, they become your virtual sales army. I don’t know a single company that hasn’t pondered these questions: What resource investment will have the most impact on customer health and revenue growth? . Should I invest more money into customer experience (CX), customer support, or customer success right now?

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

Retently

MARCH 18, 2019

Amazon has invested plenty of resources into making its sales, shipping, and return processes as simple and reliable as possible. Tesla’s personnel is heavily focused on customer convenience , with some reps even paying customers a visit if they live too far away from a service center. That trend continues to this day.

Net Promoter Score 131

Net Promoter Score Omni-Channel Company NPS 131

SmartKarrot

JANUARY 18, 2022

Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. In addition to HR and payroll, the firm offers services like applicant tracking, leave and attendance management, time tracking, and more. Zoho is committed to offering outstanding customer service.

Company 11

Company e-support Customer Journeys CRM 11

Kustomer

NOVEMBER 12, 2020

And this is back in 2008, 2007, and YouTube was only a year old. I got the single contributor position and this is 2008 and it was about two weeks after I accepted that the whole economy fell through the floor. It’s literally at the end of the big funnel from sales to marketing, through products; we’re at the very end.

Data 52

Data Tools Innovation Video 52

Bold360

DECEMBER 1, 2016

Webb is a certified management consultant who works with the top brands in the world. He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. Ben Harris. Angie Stocklin.

Software 40

Software Customer Experience Company CRM 40

SmartKarrot

JANUARY 25, 2022

Driven by conversational AI , E-bot7 helps businesses to automate their customer-facing conversation. It makes the conversation simple, fast, and efficient so businesses can respond to customers in real-time. It also helps customers manage all bots across the organization. Headquarter: München, Germany.

Company 10

Company Banking Fashion Travel 10

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. Upon meeting their criteria, Boastcapital’s algorithm tracks and manages the businesses’ expenditure on R&D projects. Founded in: 2008.

Company 10

Company Software Financial Tools 10