Clarabridge

DECEMBER 7, 2016

Chris shared his experiences with listening to and acting on the Voice of the Customer (VOC) in order to make meaningful change across the company. Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals.

Feedback 81

Feedback Survey Case Study Analytics 81

Forrester's Customer Insights

AUGUST 4, 2014

This drives us to seek out companies that not only understand our wants and desires but more importantly, understand the role their company''s products actually play in our lives. Nowhere is this more true than in the hyper-competitive Australian retail banking market. Customer Insights'

Customer Experience 41

Customer Experience Banking Retail Customers 41

Retently

OCTOBER 19, 2018

How do you approach customer happiness in your company? But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. Others are less “optimistic,” saying that companies stand to lose up to $1.6

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Amy: She’s head of Customer Advocacy at MindTouch. She was tapped to look after the customer experience as a whole as company growth accelerated. Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

InMoment XI

FEBRUARY 2, 2024

Social media facilitates real-time interaction, serves as a valuable source of customer feedback and insights, shapes your brand reputation and visibility, and can even function as a platform for market research. Hootsuite is one of today’s most widely used social media management platforms.

Social Media 295

Social Media Brands Management Analytics 295

Clarabridge

DECEMBER 7, 2016

Chris shared his experiences with listening to and acting on the Voice of the Customer (VOC) in order to make meaningful change across the company. Constant Contact offers email marketing software that helps our customers to create effective email marketing and other online marketing campaigns to meet their business goals.

Feedback 40

Feedback Survey Case Study Analytics 40

Clarabridge

MARCH 30, 2017

Response rates for the typical customer experience survey have been dropping over the past 20 years, from about 20% to only 2% today. So what can you do to make sure the customer experience surveys you are sending out still provide some value to your company? Sentiments: How is your VOC team organized within the company?

Survey 40

Survey Strategy Customer Experience Analytics 40

Strativity

NOVEMBER 28, 2022

The news anchors debated the pending recession, mid-term elections, and the real estate market. On the TV closest to our table, the news anchor announced that it felt like 2008 all over again and that corporations didn’t know how to react. Consumers had a different relationship with, and metabolism for, content consumption.

Connections 98

Connections Brands Culture Consumers 98

Currency Alliance

OCTOBER 12, 2021

But partnerships don’t have to be between huge companies; a local pharmacy can partner with convenience stores or fashion retailers. The majority of existing partnerships at big loyalty programs are brokered with one goal in mind: creating more value for the most frequent customers. The importance of third-party insight.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

West Monroe

JANUARY 25, 2022

The decision to build, buy, or partner to compete with fintechs and large digital technology companies. At the heart of the industry, though, financial services has always been about close, personal relationships between experienced bankers and decades-loyal customers. What does it mean to be a digital bank? That’s changed.

Banking 52

Banking Financial Trends Multi-Channel 52

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Meet Our Panel of Customer Experience and Customer Service Leaders: Nicholas J. Anna Morrish. annamorrish. Manick Bhan.

Software 40

Software Customer Experience Company CRM 40

Qualtrics

OCTOBER 1, 2020

Targeting profitable market segments is an important business fundamental. Finding these trends in key markets has allowed leading businesses, non-profit organizations, government agencies, and political candidates to segment their audiences and succeed in working with them. Even politicians segment their audiences by age.

Survey 49

Survey Sports Trends Groups 49