Kristina Evey
MAY 1, 2018
Needle ( 2004 ), stated that organizational culture represents the collective values, beliefs, and principles of organizational members. I stress that Leadership should have the most input on the desired culture definition. Open communication promotes success. Employee -vs- Leadership mindset. The Business Dictionary).
Kristina Evey
JUNE 13, 2018
Needle ( 2004 ), stated that organizational culture represents the collective values, beliefs and principles of organizational members. I stress that Leadership should ultimately have the most input on the desired culture definition. Staff will follow the example set by leadership, both good and bad. Customer churn.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Horizon CX
MARCH 1, 2021
As the Senior Manager of Customer Experience, I found myself amidst an executive leadership conflict that had been playing out for a few years and way above my pay grade. In 2004, D. Customer Satisfaction & Loyalty vs. Quarterly Numbers—The Conflict. The analogy of pushing wet spaghetti up a hill was often raised.
Qualtrics
OCTOBER 11, 2019
By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. Open Communication Definition. Some people may prefer to share via instant messaging platforms (e.g.,
CX Journey
MARCH 8, 2016
Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%. While a "great place to work" might be in the eye of the beholder, I have my thoughts on what drives a great employee experience and what comprises an employee-centric culture.
Horizon CX
JANUARY 6, 2020
In an MIT Sloan Management Review article published in 2004 entitled (coincidently enough) The Power of Moderation, author Herve Laroche discusses the downside of being a high-involvement individual within an intensity-driven organization and what he sees as the need for more moderate adherence.
Horizon CX
DECEMBER 31, 2018
The desire for transformation will need to be firmly endorsed and supported by organizational leadership with a commitment to change based on their status—and knowing for certain exactly what that is. Yet this critical step in CX maturity continues to elude some organizations. But, from that moment onward, I have never looked back.
Expert insights. Personalized for you.
184 
Let's personalize your content