Kustomer
NOVEMBER 1, 2021
Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast. Experience This!
InteractionMetrics
JULY 21, 2020
I founded Interaction Metrics in 2004 because I felt like companies weren’t listening. In the interim years, we’ve vastly improved the quality of customer listening for our clients, but broadly speaking, what’s the state of customer experience in 2020? Simple requests were rewarded by silence. basically a C grade.
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Feedbackly
SEPTEMBER 26, 2018
Looking at Google’s search trends since 2004, we can see a steady increase in search popularity with a slight exponential curve – indicating that the interest will continue to grow more every year. For good reason too. 64% of people think that customer experience is more important than price in their choice of a brand.
LiveChat
JANUARY 20, 2017
Same thing happened with social media channels. Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. So if you’ll be looking for an eCommerce platform or a help desk, make sure that they provide social media and email integrations.
C Space
APRIL 28, 2020
The Brand Move Roundup – April 28, 2020. VIP shoppers documented their extravagant purchases across multiple social media platforms, including Weibo and Xiaohongshu. Brand Move Roundup – April 28, 2020. Brand Move Roundup – April 27, 2020. Brand Move Roundup – April 24, 2020. Read More.
Bob Hayes
MARCH 28, 2015
They estimate that number will grow to 40 zettabytes by 2020. ” While the number of searches for “big data” and “analytics” has increased, the number of searches of “statistics” has decreased steadily since 2004. The Rise of Statistics. We have a lot of data and are generating a lot more of it.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. Colin Shaw.
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