GlowTouch
JULY 26, 2021
The growth into Santo Domingo diversifies GlowTouch’s geographic offerings, providing its clients more options for multilingual and multichannel customer care, technical support, and sales services. Founded in 2002, its 2,300+ employees deliver operational excellence with high-touch engagement. LOUISVILLE, Ky.,
Beyond Philosophy
SEPTEMBER 17, 2020
Back in 2002, I spoke with Ian McAllister, former Chairman and Managing Director of Ford Motor Company, Ltd., in the UK for my book, Building Great Customer Experiences (Palgrave Macmillan, 2002). Townsend has a few suggestions when it comes to practical tips about the effects of esthetics on customer behavior.
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GlowTouch
APRIL 28, 2022
An inviting office atmosphere is conducive to providing the high-quality customer care that our clients expect.” Founded in 2002, we provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients worldwide.
GlowTouch
JULY 27, 2021
We have added new leadership, new clients, expanded our global footprint, helped existing clientele with increased demand for customer care, and adapted to an unexpected global issue while maintaining our core values. We are committed to delivering innovative solutions that help our customers achieve their business goals.”
GlowTouch
DECEMBER 10, 2020
Did you know… that one of the fastest-growing career fields is Customer Success Manager? This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Why does this matter?
GlowTouch
SEPTEMBER 6, 2019
GlowTouch has deep expertise in customer care and technical support. On average our clients see a 177% ROI on every dollar they spend with us and a consistent increase in first call resolution and customer satisfaction. With 17 years of experience, we have mastered the art of chat and email support.
GlowTouch
NOVEMBER 6, 2020
Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame.
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