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AWS Machine Learning
JANUARY 26, 2024
Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.
BirdEye
NOVEMBER 28, 2023
The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. It’s a common headache for businesses today across sectors as they need a streamlined and efficient online reputation management process. The result?
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Gainsight
JANUARY 20, 2023
Put Your Team in the Best Position to Convert Expansion Revenue Expansion opportunities are generated when you’ve developed a trusted advisor relationship with your customer that helps them to see the value they are getting from your product. This stat emphasizes why churn prevention has always been a key focus for CS teams.
Lumoa
OCTOBER 31, 2018
It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier.
Amity
JUNE 15, 2017
This means defining the appropriate amount of time and resources to mitigate the related level of risk each customer segment entails. Lastly, your team will finally have the time to focus on high-value activities and become a trusted advisor to your customers. Key Takeaways. 1: Value Segmentation.
Amity
MARCH 13, 2017
In this blog post we're going to address how to make the customer success team more proactive. Whenever a new product or feature is launched, most customer success managers will attempt to either send out a personal email or schedule a training session with their customers to educate them about how to use the new module.
ClientSuccess
NOVEMBER 3, 2017
Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Let’s move forward with this week’s blog post! From : Priscilla Zorrilla , Customer Success Manager. Key Takeaways. Company : 15Five. Location : San Francisco, California.
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