driving-business-value-what-can-cxm-do-for-you-1 Resources Related Topics 
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This leaves you with more uncertainty about CX than you had at the start of your research. . This leaves you with more uncertainty about CX than you had at the start of your research. .
ClearAction
OCTOBER 25, 2022
You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. This led to substantial gains in trust, lifetime value, and ongoing growth. What’s the point of customer experience management, ultimately? How is value maximized?
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ClearAction
JUNE 29, 2023
Faster payments : increased trust and value, less burden on customers. Bolder expansions : CX insight-inspired roll-outs, business models, mergers. Richer return on assets : more value-creating versus value-rescuing, less dysfunction, more collaboration, better productivity among employees and with partners and suppliers.
Thematic
APRIL 3, 2024
What’s happening? You’re not face-to-face with these customers, so you need a way to understand what’s happening. Use a Voice of the Customer (VoC) program to get a clear understanding of what they really want and expect from your business. Think again!
delighted
MARCH 4, 2020
And with each new interaction, their perception of your brand can change, potentially leading to a new customer or a lost one. So, how do you go about ensuring more positive customer interactions and fewer negative ones? What if customers don’t proactively share their thoughts? Let’s dive in!
Pink Guava
JUNE 14, 2022
A successful customer experience program demands consistent efforts in identifying new solutions, being creative, having holistic views, subject matter expertise, and value creation. Over the next few weeks, we will address different guiding principles that help drive innovation in customer experience management.
delighted
MARCH 4, 2020
And with each new interaction, their perception of your brand can change, potentially leading to a new customer or a lost one. So, how do you go about ensuring more positive customer interactions and fewer negative ones? What if customers don’t proactively share their thoughts? Let’s dive in!
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