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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.

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Free Webinar: Building a Seamless Omnichannel Strategy

CSM Magazine

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital. I hope you can join us!

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Free Webinar: Kickstarting Your Customer-Centric Culture

CSM Magazine

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021.

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How Do I Make Customer Success More Personal?

ClientSuccess

Customer success managers have their work cut out for them when it comes to retaining and growing customers. We love the advice that Entrepreneur magazine gives on customer feedback. As customer success managers, it’s important to listen to your clients to meet their needs better constantly. Listen to Customer Feedback.

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The Meteoric Rise Of Content As A Driver of Buyer Behavior, Especially Rich Video: What Does It Mean For Marketers?

Beyond Philosophy

CMC, is Thought Leadership Principal for Beyond Philosophy. When we look at the tactics, or types, of content marketers are applying, studies are showing that social media has become the most popular, knocking articles out of the leadership position. Michael Lowenstein, Ph.D.,

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Top HR Influencers you must follow now!

SurveySparrow

CIO Magazine, and Entrepreneur. Greg has an impressive CV, as he’s a renowned speaker, leadership advisor, and recruitment expert who was on the list of LinkedIn ‘Top Voices’ in 2018. He specializes in strategic hr, hr analytics incentives, talent management and development, career planning, global hr, public sector hr, and incentives.

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Q&A: The Right Way to Handle Customer Objections & Negotiations

ChurnZero

The Success League joined us for a webinar to discuss how to drive win-win results for a range of negotiation scenarios. In the webinar, we cover: Basic negotiation approaches for CSMs. If you missed the webinar, you can watch it on-demand and get the slides. Executives always have a pile of magazines. Q&A Recap.