Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! What you need to know is how to move your numbers in a positive direction! It's masses of valuable qualitative data.

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Analytics Software Feedback Management 71

Guavus

FEBRUARY 17, 2022

This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. “Simplicity is the ultimate sophistication”.

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NPS Net Promoter Score Customer Centricity Analytics 98

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Check out our Essential Guide to learn how to navigate the new product experience landscape. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Net Promoter Score (NPS).

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Metrics Net Promoter Score Management How To 65

Wootric CX Blog

APRIL 7, 2021

In the world of software development, Product Managers must integrate customer insights — delights, frustrations, and pain points — into product development. During startup mode, it’s easy to interact with customers every day, inputting their feedback directly into product roadmaps. . Luckily, this is something we can help you do.

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Feedback Customer Journeys Management How To 52

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). the question of NPS for your company:? How likely are you to recommend my product or service?”.

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NPS Net Promoter Score Company Feedback 96

delighted

JUNE 29, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. How to establish a good product/market fit. The concept is best articulated by Dan Olsen’s product/market fit pyramid as it shows both how and what pieces need to come together for a good product/market fit. How to measure product/market fit.

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Measurement Net Promoter Score Marketing How To 95

SurveySensum

OCTOBER 17, 2023

How to Choose the Right NBFC Customer Feedback Tool? How We Evaluated the NBFC Customer Feedback Tool? A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. How to Choose the Right NBFC Customer Feedback Tool?

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Feedback Tools Management Knowledge Base 52

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Check out Irit’s interview where she gives insights into how you can manage churn efficiently. . Q: Who should be responsible for managing ‘churn’ in a firm? The following is what she has to say.

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Management How To Effort Score Customer Success 52

SurveySparrow

JUNE 15, 2021

Are you curious about what NPS survey questions you can ask your customers? Need some ideas or templates to write your own NPS questions? An NPS survey is one of the best ways to measure your customers’ loyalty and satisfaction. In this article, we’ve put together a massive list of NPS survey question examples.

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Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means NPS and it means looking at our back end data. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? The data science team is noticing how certain users are not using the product as often.

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Roadmap Customer Insights Company User Experience 54

Wootric CX Blog

DECEMBER 16, 2020

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. NPS is a metric designed to measure customer experience. In order to get your NPS, you take the detractors away from the promoters. Promoters – Detractors = NPS. Image Source.

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ChurnZero

DECEMBER 9, 2021

Is your Customer Success team getting the most out of your Net Promoter Score® (NPS) responses? No matter how rich your customer feedback is, it’s worthless if not applied. You might think it’s all about the NPS “ask,” but responding to your customers’ NPS results is just as important. We received your NPS survey.

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Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means NPS and it means looking at our back end data. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

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Roadmap Analysis Data Company 63

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. How do you know which KPIs are worth your time? We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. You don’t have to panic. Time to Value (TTV).

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Kayako

OCTOBER 16, 2017

Establishing shared goals allows management teams to define overarching priorities that encourage joint ownership and collaboration between the two teams. Example: increase NPS and CSAT scores. But on a day to day basis customer success managers can’t be constantly available to every end user—it just doesn’t scale. Onboarding.

Customer Success 186

Customer Success NPS Roadmap Customer Satisfaction 186

Solvvy

OCTOBER 25, 2022

What Is the Difference Between CSI, CSAT, and NPS? Another popular customer satisfaction rating tool is Net Promoter Score® (NPS). Unlike CSAT or CSI, NPS asks just one question: “How likely are you to recommend us to a friend, colleague, or family member?” of Promoters – % of Detractors = NPS. __.

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Customer Satisfaction Measurement Effort Score How To 62

Gainsight

MARCH 7, 2022

NPS, onboarding) . While sales teams may be out front when bringing in new customers, it’s the all-important partnership of CS and Product teams that helps retain them by making sure customers understand how to get the most out of your products. “CS Level 1: A culture of collaborating, but only on escalated clients.

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Customer Success Roadmap Chief Customer Officer Feedback 103

Lumoa

JANUARY 23, 2018

You might get even more feedback than you can manage. Even if the feedback is read, it is not necessarily aggregated into leadership level in a way that would enable management decisions. But the management doesn’t care about all the 100 things that someone is complaining about. They expect actions and communication.

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Analytics NPS Financial Analysis 304

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. They provide clear directives, guiding businesses on where to act, how to improve, and when to innovate.

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Contact Center Analytics Multi-Channel Effort Score 260

Wootric

AUGUST 10, 2018

We’re going to show you how to leverage qualitative data to build better hypotheses to reach successful new products and features faster. How can you leverage qualitative data when the product or feature doesn’t exist yet? .” Curious to see how this works in practice? A series of hypotheses and trials.

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Roadmap Data Net Promoter Score Analytics 53

ChurnZero

FEBRUARY 26, 2021

At ChurnZero’s recent virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to eliminate unhealthy friction between departments. For example, Product Managers can share research requests when they want to talk to a customer with pain points related to a feature in review.

Customer Success 59

Customer Success Company Management Roadmap 59

SurveySensum

AUGUST 3, 2023

How to choose the right software? How did we evaluate the B2B SaaS feedback software? A B2B SaaS feedback software is a powerful tool designed to assist businesses in collecting, managing, and analyzing feedback from their B2B customers. How to Choose the Right Software? What is B2B SaaS feedback software?

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Thematic

JULY 11, 2022

With statistical analysis tools and filters, you can dig into the main themes impacting NPS or customer satisfaction, and understand key issues your customers are raising. Insights found via the analysis show how you can improve your product, customer service, or employee experience. point increase in NPS and faster growth.

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Analysis Roadmap Banking NPS 77

CustomerSuccessBox

JANUARY 10, 2022

Customer Success Manager job description: As a CSM (Customer Success Manager), your role is to maintain a good relationship and the satisfaction of your existing customers while developing the customer portfolio. Additional Resource – What is a Customer Success Manager. Main missions of the Customer Success Manager.

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Lithium

NOVEMBER 1, 2022

How to transform your contact center into a revenue source Contact centers aren’t just expenses. Learn how to turn y six important steps you can take to empower frontline employees to build meaningful relationships with customers. So, how did they do it? Manage View Updates. They can also create significant value.

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Roadmap ROI Social Media Contact Center 52

Gainsight

MARCH 15, 2022

One CS exec asked us if we had recommendations on how to determine if a company was walking the talk when it comes to CS. I’d ask what technology and tools would the company look to invest in to assist and measure CS,” said Hao Chen, a Partner Success Manager. And digging in on what they’re investing in can be helpful, too.

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Customer Success Company Chief Customer Officer How To 59

ClientSuccess

NOVEMBER 22, 2021

But did you know sentiment management can also be a customer marketing focus? While many customer success teams use NPS as a performance metric to gauge team members’ success, there is potentially even more value in the data from a customer marketing angle. Toolkit: How To Build Customer Loyalty.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52

SurveyGizmo

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

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Customer Engagement Feedback Engagement How To 52

Wootric CX Blog

AUGUST 20, 2020

Malte Scholz, Product Manager, Airfocus. . Albacross uses NPS surveys in Intercom to understand which customers are happy and which are not. Albacross uses NPS surveys in Intercom to understand which customers are happy and which are not. This feedback is incorporated into the product roadmap. ” . .

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Tips Roadmap e-support NPS 88

PeopleMetrics

JANUARY 24, 2022

We can help in three ways: Customer Experience Management – this is the core of what we do today with our software platform and supporting services. Our product roadmap has exciting new features planned this year around the theme of high-value customer understanding and retention. There’s a lot more on the roadmap, more to come soon.

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Trends Self Service B2B Roadmap 90

Wootric CX Blog

MARCH 15, 2020

Customer success managers can reach out one-on-one via email or phone, but that isn’t always practical. Here’s a quick guide on how to automate closing the loop on customer feedback. In SaaS, this often means using the all-important NPS survey to gauge overall loyalty and surface any issues that may affect renewal.

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SurveySensum

AUGUST 21, 2023

However, the good news is that some have managed to double their revenue through effective customer retention strategies. Would you like to know How? This collected feedback also lets you know your business’s overall health, making NPS a cornerstone of sustainable growth. You’re not alone.

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Customer Retention B2B Strategy NPS 52

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. Master your product roadmap. Another critical piece in driving product-led growth is charting a product roadmap that keeps your team on track to smash your goals. Net Promoter Score (NPS).

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Tips Strategy Roadmap Net Promoter Score 52

Gainsight

DECEMBER 27, 2019

6 Important Product Management Metrics (and How to Improve Them). In this post, we take a look at six product management KPIs every product manager needs to know to reach their goals. “As As a product manager, metrics affect every move you make. “As As a product manager, metrics affect every move you make.

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Roadmap Metrics Feedback Conference 97

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

Social Media 52

Social Media Roadmap Trends Hospitality 52

InMoment XI

DECEMBER 7, 2023

Organizations must learn how to measure, manage, and act on customer experience KPIs and metrics so that they can deliver experiences that lead to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. It is often referred to as a brand or relationship metric.

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Metrics Net Promoter Score Measurement Effort Score 260

Wootric CX Blog

DECEMBER 9, 2020

It would gather NPS, CSAT, and Customer Effort Score (CES) feedback from all relevant customer touchpoints, analyze that feedback and turn it into an actionable experience strategy. . Other groups may just need a big-picture look at how their target customer group is doing. Branch Managers. Product Roadmaps and UX Design.

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Banking How To Effort Score Culture 52