C3Centricity
JUNE 8, 2020
After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.
Customer Enthusiast
MARCH 26, 2024
I learned the difference between return on investment (ROI) and return on experience (ROE). ROI measures … Continue reading "Maximize Return on Experience (ROE)" Source
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C3Centricity
MAY 20, 2019
Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. It is true that without satisfaction, customers will not return to a hotel or restaurant. There is no hiding from their clients for hospitality! While I empathise, it’s not all bad news.
Beyond Philosophy
FEBRUARY 10, 2020
However, business is also all about return on investment (ROI). When a company invests $1, they want to make at least $2 back for their trouble. Therefore, if you dedicated a resource to fostering growth, you expect that you will get the results you invested in it to get it. .
Lumoa
NOVEMBER 29, 2021
If the switching barriers are high, the customer experience investments don’t necessarily pay off. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.
Lumoa
JULY 10, 2018
If the switching barriers are high, the customer experience investments don’t necessarily pay off. Because of the different switching barriers, the customer experience investments typically lead to highest return on investment in industries such as hospitality, retail and consumer products.
Kayako
APRIL 15, 2019
Shockingly, these companies outperformed by more than 679% in the same 10 year period and offered an 830% return on investment. To get better one needs to measure everything. To identify whether you’re doing things right always be measuring churn says Shep. “If Come up with metrics that helps you see where you are.
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