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How to Incorporate NPS Feedback into Your Product Roadmap

Retently

Just like it’s difficult to drive to a new destination without a definite plan for how to get there, trying to build, launch and market a new product without a clear product roadmap guiding the development process is an exercise in vain. Leverage Each Category of Customer Feedback.

How to Use Net Promoter Score (NPS) to Drive Growth

GetFeedback

It’s time to implement a Net Promoter Score (NPS) program. Many companies measure NPS, but few use it to its fullest potential. Unlike conventional surveys, you won’t benefit from sitting back and waiting for NPS results to roll in. The Ins & Outs of NPS.

NPS: Achieving Brand Loyalty by Closing the Feedback Loop

Kayako

Paul Campillo will show you the value of choosing NPS as your next customer feedback questionairre. And I’m still amazed at how too many people and brands neglect this fundamental driver of every great business: feedback. You’re swimming in an ocean of feedback.

3 Key Pillars of a Successful NPS Program with Salesforce

GetFeedback

With Net Promoter Score (NPS), companies can measure customer loyalty and find ways to turn customers into champions. NPS involves one simple question: How likely are you to recommend us to a friend or colleague? The standard NPS question. NPS calculation.

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How to Follow Up With NPS Detractors, Promoters, and Passives

GetFeedback

Net Promoter Score (NPS) is a method to assess customer loyalty , and many businesses today consider it to be an important metric. But NPS is far more useful than just a number on a page. In fact, your NPS score is just the beginning. The NPS survey follow-up strategy.

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4 Types of Product Analytics You Need to Build a Better Roadmap

Gainsight

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. With the right data, you’ll be able to confidently build a product roadmap that’s backed by your insights.

How Real-Time Customer Feedback Drives Customer Obsession at Fleetio

AskNicely

They rally their entire organization around customer feedback. Fleet Management Software Meets Real-Time Customer Feedback. To say the fleet management industry is complex is a massive understatement. Empowering an Entire Organization with Customer Feedback.

How Product Experts Use Qualitative Data for Roadmap Planning

Wootric

Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and products to prioritize? Check out how Magoosh and Homebase use NPS surveys to test future features and optimize their products.

8 Practical Customer Feedback Workflow Automation Ideas

Retently

Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop. Or, you could send automated conversation starters to customers who leave no text feedback.

40 Customer Retention Statistics You Need to Know

GetFeedback

Here are 40 customer retention statistics that reinforce the growing need for customer experience management. In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority.

How top YC companies use insights from data analysis to drive their product roadmap

Thematic

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means NPS and it means looking at our back end data. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap?

How top YC companies use customer insights to drive product roadmap

Thematic

How to Use Insights To Drive Product Roadmap. It means NPS and it means looking at our back end data. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap?

SaaS Companies: Implement a Product NPS Program in 5 Simple Steps

PeopleMetrics

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). the question of NPS for your company:?

Customer Feedback – A Handy Guide to Understanding Your Audience

Retently

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback?

The Confidence Question – What Is It & What Does It Mean for NPS?

Retently

Even though NPS® (Net Promoter Score®) is a great metric, there are people who think it has its fair share of issues. The Confidence scoring would be a bit more segmented than NPS, though: 10 – Ideal result. Why should the Confidence Question be used over NPS?

12 Great NPS Survey Question and Response Templates (That Actually Work)

Retently

There’s much more to an NPS® survey than just the quantitative rating customers give to your business. You can keep track of your score and its changes, but it’s the qualitative feedback that gives you the “why” behind it, bringing the voice of the customer to the front.

Closing the Customer Feedback Loop: Turn Insights into Action

Retently

The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Customer feedback loop depicts the process of continuous enhancement based on the customers’ insights about the business they interact with.

6 Important Product Management Metrics (And How to Improve Them)

Gainsight

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. Net Promoter Score (NPS). Net Promoter Score (NPS). How do I improve NPS?

Find out how Agendor uncovered critical customer insights with NPS® Surveys

Survicate

Survicate NPS ®. How Agendor keeps improving their product with Survicate Website Surveys, and how a Product Management NPS ® Survey can be used to improve the work of the entire company. Tulio Monte Azul, CTO and Product Manager at Agendor, reached out to Survicate. He says that “As a Product Manager, I needed to be closer to our customers in order to listen to them, recognize good ideas, and improve communication”. A product roadmap on the right track.

Stop Chasing Renewals: Here’s How to Keep Customers Engaged So Renewals (and More!) Will Just Come

Waypoint Group

Let’s start with the 2 key drivers of churn that we want to manage: CHALLENGE: Loss of an executive sponsor or champion opens opportunities for competitors in the account, or for the program that you support to be canceled entirely. But why should your customers provide feedback?

The best “growth hack” for SaaS: Talk to your customers through the entire customer lifecycle

Wootric

Because creating a constant flow of customer feedback, input, and conversation makes Customer Experience (CX) better. But, it can also mean sending surveys that include long-form response fields, or building quicker in-app surveys into your roadmap to uncover moments of friction.

Where Customer Support and Customer Success Goals Overlap

Kayako

Establishing shared goals allows management teams to define overarching priorities that encourage joint ownership and collaboration between the two teams. Example: increase NPS and CSAT scores. Product feedback. Goal: Increase NPS and CSAT scores.

Why Survey Data Collection Is More Important Than Ever

GetFeedback

The feedback from customer surveys provides you with that voice. Here are a couple of ways collecting survey data can help different departments: Customer support: For your support team, the benefits of customer feedback is more direct. Product: Survey data also helps your product team create improved product roadmaps since feature requests are now based on customer expectations rather than educated guesses.

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Are you making this critical connection with your customers to strengthen relationships and drive loyalty?

Waypoint Group

The “customer” for most B2B providers is really a Buying Committee — a collection of people with differing roles/persona (decision makers, budget holders, business influencers, architects/designers, program and project managers, end users, etc.).

The Beginner’s Guide to Identifying Beta Program Metrics

Centercode

These are the types of questions that suddenly pop into the minds of product and program managers when an executive team comes looking for Key Performance Indicators (KPIs). I always recommend making a program metric roadmap. How many testers have been managed from these projects?

Everything You Need to Know about Text Analytics

Lumoa

If you work in a big company with large number of customers (or users), you most probably receive a lot of feedback: people write about their experiences, complain about the things that do not work and tell about the things they love. You might get even more feedback than you can manage.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK!

How to Connect With Passives and Turn Them Into Promoters

Retently

Below, we’ve explained how Passives contribute to your NPS®, as well as the immense value you might find in paying more attention to their ideas and recommendations by adopting some of these actionable tactics. . NPS by respondents’ segment.

The Beginner’s Guide to Product-Led Growth Metrics

Gainsight

There’s a growing need to follow user progression in-app—it reveals actions and patterns that can affect everything from your product roadmap to revenue goals. How to establish an internal feedback loop across and within teams?

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback. Acting on customer feedback doesn’t mean doing one thing. ACT ON CUSTOMER FEEDBACK!

CX Design Thinking in the Travel Industry, With Annette Höher-Bäuerle – CB64

Customer Bliss

She leads an international team across Europe which is responsible for the development and implementation of the CX Roadmap across various markets and functions. They launched it on a smaller scale in some hotels, and saw an increase of NPS/customer satisfaction scores.

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The Art of Prioritization: How product teams avoid half-baked features, zombie products, and disengaged engineers

Wootric CX Blog

Essentially, it’s the execution of the strategy,” says Beata Kovacs (Bea for short), a London-based trainer who works with product managers and their teams to make better decisions for faster work, higher efficiency, and maximum value to customers.

Customer Experience Measurement: Which Metrics Should You Focus On?

Chattermill

As the great management thinker Peter Drucker is often quoted as saying, “If you can’t measure it, you can’t improve it.”. A support agent will be conscious of their manager assessing individual performance based on the number of requests completed per day. Net Promoter Score (NPS).

What is IT’s role in the experience economy?

Qualtrics

Think social media comments, online reviews, customer surveys , employee engagement results , 360 feedback , face-to-face conversations, user testing , focus groups… there’s hardly a team in the organization that isn’t collecting X-Data.

The Ultimate Guide to Net Promoter Score | Chattermill

Chattermill

NPS Guide. The Ultimate Guide to NPS | Chattermill. Using the Net Promoter Score (NPS) to measure customer loyalty has become industry best practise. That’s why the team at Chattermill has put together a guide to help you get started with NPS. Economics of NPS.

Top Takeaways from Khoros Engage 2019 (Part 2)

Lithium

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management.

Top Takeaways from Khoros Engage 2019 (Part 2)

Lithium

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Moderation and spam management.