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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

This article is designed to give you InMoment’s take on what voice of customer examples look like. In this stage, you have the opportunity to set up a strong foundation for your program; a strategy that aligns with the overall business values, financial objectives, and brand promises. Listening to the Voice of Customer Examples.

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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

Reviews support your brand reputation management strategy. How to Ask for a Review: Best Practices and Examples Your customers are often just a few clicks away from writing a great review of your business. Here’s an example of how to ask clients for reviews via email: Always remember to keep your message short and simple.

Examples 260
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Predictive Analytics Examples that Demonstrate Its Impact on Customer Experience

InMoment XI

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. A classic example comes from Amazon. Improve customer lifetime value.

Analytics 260
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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

The Benefits of AI Customer Experience The integration of Artificial Intelligence (AI) in Customer Experience (CX) strategies brings forth a multitude of advantages for businesses and their customers. By analyzing historical data, AI can anticipate customer trends, identify emerging issues, and provide recommendations for future strategies.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

This includes the key concepts, strategies, and best practices involved in CX orchestration. 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!

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Thriving Senior Living: Mastering Reputation Management Strategies

InMoment XI

This highlights the critical need for a proactive reputation management strategy, not just for sustained success but as an essential component for care organizations aspiring to attract seniors and maintain a reputation for exceptional service acknowledged online. Their needs, concerns, and expectations form the bedrock of your approach.

Strategy 260
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What is relationship marketing: examples and strategies

BirdEye

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. Relationship marketing is the strategy of cultivating meaningful relationships with customers to ensure long-term satisfaction and brand loyalty. And that is done with relationship marketing.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Are you looking to elevate your CX support strategy? With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.

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The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

In this session, Esther will talk about: What customer empathy is and what tools & strategies you can use to develop more empathy. The importance of customer empathy during a global health crisis with examples of how organisations have applied this successfully. How you can still get the necessary input when working remotely.

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The SaaS Guide to Customer Engagement, Retention, and Advocacy

This ebook by Influitive is a compilation of some of the best examples of programs and campaigns designed to drive customer retention and advocacy, with examples from some of the world’s largest and most innovative SaaS vendors—including Cisco, Ceridian, Dell EMC, MongoDB, SAS, and more.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.