West Monroe

JANUARY 30, 2019

Leading into the Enact stage of DEEPEN, your team will already have done a hefty amount of work defining a CX North Star , building a backlog of viable ideas and customer research, and creating a roadmap of initiatives based on their dependencies and key milestones. Your new hires will help accelerate the change and transformation.

Customer Experience 40

Customer Experience Government Roadmap Return on Investment 40

North Highland

APRIL 3, 2019

Performance management is an ongoing exercise between a supervisor and an employee to ensure that the employee is equipped to and, is in fact helping, the organization meet its goals. Traditionally, this process has focused on the performance appraisal as a way of measuring the quality of work an employee produces.

Management 58

Management Culture Feedback Metrics 58

Kustomer

AUGUST 12, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 98

Roadmap Tips Travel Groups 98

West Monroe

FEBRUARY 23, 2022

What is the roadmap? That exercise is ultimately necessary and valuable. We have found it helpful to lead executives in a tabletop exercise that illustrates the impact of a lack of proper controls and the need to embrace a more robust security program. Redesign the employee experience.

Leadership 52

Leadership Culture Training Technology 52

Kustomer

FEBRUARY 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. Problem Solving Through Connection.

Roadmap 90

Roadmap Tips Travel Groups 90

Russel Lolacher

JANUARY 10, 2023

What’s your best or worst employee experience, sir? Wow, best or worst employee experience? They build a roadmap? And maybe you end up there and your employee experiences that I love the problem I’m trying to solve. And to facilitate that exercise, I made a deck of cards.

Exercises 52

Exercises Culture Connections Tools 52

Qualtrics

SEPTEMBER 11, 2019

For instance, there are really specific roadmaps in sales. In it, I included how I – as a person – aligned with each of the company values, our TACOS, which was not only an enlightening exercise but further proved that Qualtrics was where I had to be. My next steps were laid out more specifically than ever before.

Sales 20

Sales Management Leadership Roadmap 20

ECXO

DECEMBER 26, 2023

But if you’ve ever fallen asleep over a boring textbook, or fast-forwarded through a tedious e-learning exercise, you know that creating a great learning experience is harder than it seems. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52