NICE inContact

JULY 5, 2019

Chatbots are a kind of silver bullet to fulfill the needs of today’s demanding digital customers. Let’s take a closer look at 5 reasons customers love AI-driven chatbots. 1) Customers expect self-service options. While customers still like talking to human customer service agents when they have complicated issues that need real interaction, these days most customers also expect websites to provide self-service options.

Chatbots 139

Chatbots Self Service Contact Center Social Media 139

ProProfs Chat

JULY 5, 2019

Bundling? Free shipping? Suggested items? All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. And they hold an important place in boosting revenue for your eCommerce brand. But what about increasing the lifetime value of your customers? Focusing on increasing order value is important to boosting revenue, but increasing the lifetime value of your customers is critical to long term success of your brand.

Ecommerce 40

Ecommerce Metrics Lifetime Customer Sales 40

ClientSuccess

JULY 5, 2019

Blog post author Irit Eizips is an innovative, passionate customer success thought leader. As Founder and CEO of CSM Practice , she helps high-growth organizations shape and scale their teams to place customer success as a top priority. Irit has been in the customer success space for over 25 years and is an expert in accelerating customer success strategies.

Customer Success 41

Customer Success Consulting Tips Resources 41

CloudCherry

JULY 5, 2019

I have been coaching high school lacrosse for 4 years now. I love the game of lacrosse and all that it can teach young athletes. I played the sport for 12 years and found that I love to coach just as much as I love to play. I value the relationships I build with my fellow coaches and my players. As a coach, I know that I can have a big influence on these young men as I interact with on a daily basis throughout the season.

Sports 150

Sports Effort Score Measurement Customer Experience 150

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Alida

JULY 5, 2019

Twitter knows a thing or two about engagement. They launched Twitter Insiders , run on the Sparq customer insights platform, to uncover direct, consent-based feedback they could use to complement and augment traditional media metrics, behavioral and usage data to become experts in engaging new and receptive audiences for advertisers.

Engagement 154

Engagement Tips Advertising Metrics 154

Beyond Philosophy

JULY 5, 2019

The Vital Art of Creating Memorable Messaging. When we make buying decisions, we usually are choosing from a short list of options. Our memory assembles these options. So, from a Customer Experience perspective, it is vital that your product or service is one of these options recalled at the moment of the buying decision. In this episode of The Intuitive Customer podcast, we explore how our memories generate these choice sets for buying decisions.

Groups 97

Groups Loyalty Consulting Customer Experience 97

Customercount

JULY 5, 2019

Discovering the exciting world of text analytics and artificial intelligence with Keatext and CustomerCount. Continue reading → The post Reflections on a text analytics webinar appeared first on CustomerCount.

Analytics 74

Analytics 74

NetBase

JULY 5, 2019

While most make plans to watch fireworks and spend time with family or friends for this fabulous fourth, a few hearty souls are busy prepping for a very different kind of Independence Day – eating till they can’t breathe comfortably at the July 4th competitive eating contest of the year. And it attracts some tasty social sentiment! We’re talking about, of course, is arguably the food event of the year – Nathan’s Hot Dog Eating Contest.

Sports 56

Sports Conference Hotels Course 56

ReviewTrackers

JULY 5, 2019

As the economy comes out from the recession, positive economic trends have resulted in four years of rising volume and price of vehicles. In 2013, the auto industry had one of its best years ever, with a little less than 16 million new vehicles sold. The sales trends for 2014 appear to be slightly less aggressive, with results likely to be slower than the year prior.

Automotive 50

Automotive Competitive Advantage Sales Comparison 50

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

COPC

JULY 5, 2019

Very often, we see that the performance management in a team or an organization at large is done by management and leadership through what is called “Management by Objectives” (MBO) – set a target, hold people accountable for it, reward them if they meet it (and then set a higher target), and, if they don’t meet it, either put action plans in place or punish them with some measures, like withdrawing bonuses.

Sports 40

Sports Groups Effort Score Leadership 40

kommunicate

JULY 5, 2019

Chatbots are not human, but they do think and respond like one. This has led chatbots to grow bigger in recent times into a platform for information exchange right after voice. Given that live chat with chatbots provides almost 73% customer satisfaction, it is not surprising that by 2020, almost 85% of customer interactions will [.]. The post How chatbots are automating your customer experience?

Chatbots 40

Chatbots Customer Experience Customer Satisfaction Customers 40

MyCustomer

JULY 5, 2019

Voice of the Customer. Is a metrics mindset undermining your CX?

Metrics 52

Metrics NPS Customers 52

Grade.us

JULY 5, 2019

All of us consultants and agency owners are in the communications business.even those of us who focus primarily on technical SEO. Yet often, the most important communications—the ones between us and our clients—break down. We're so busy trying to help clients communicate with their customers that we forget to talk to them. And when those lines of communication break down, clients start shopping around.

Communication 20

Communication Video Consulting Report 20

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

MyCustomer

JULY 5, 2019

Voice of the Customer. Is your CX undermined by a metrics mindset?

Metrics 41

Metrics NPS Customers 41

Pointillist

JULY 5, 2019

How to improve your return on investment in Medallia, Qualtrics, Clarabridge and Concentrix By Steve Offsey Most organizations that have implemented a voice of customer program are happily collecting and analyzing multiple forms of customer feedback. But after an initial burst of excitement from obtaining real customer feedback, your CEO wants to know what’s driving the low scores and negative responses.

Voice of Customer 45

Voice of Customer Net Promoter Score NPS ROI 45

ShepHyken

JULY 5, 2019

This week we feature an article by Alexandra Mederrick who writes about why effectively communicating online with your customers is a key to success for any business. One that unlocks the opportunity to form a relationship and build customer loyalty. . Do you speak Internet? Just like any forum, the online world has its own codes, best practices, and of course, language – one that is imperative to know in our digital age.

Communication 120

Communication Self Service Social Media Knowledge Base 120

Oracle

JULY 5, 2019

Nothing says summer travel like a road trip, whether you’re venturing to a nearby favorite spot or setting out in search of distant adventures. The days of paper maps and wondering whether you’ll find a hotel at your destination are gone. Today’s road trippers are powered by technology, from GPS devices to guidebook apps. AAA estimates that 100 million Americans will take a vacation this year, and 53% of those families plan to make it a road trip.

Innovation 40

Innovation Hotels Travel Software 40

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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