Thu.Nov 25, 2021

Reducing Customer Churn: Do You Need Prediction, Interpretation, or Both?

InMoment XI

Customer behaviour prediction—including customer churn prediction—is at the top of our clients’ agenda—and for good reason. Who doesn’t want to be able to predict the future for their customers, employees, and business? What Is Predictive Modelling?

eBook 343

5 Business Benefits of After-Hours Customer Service

Advantage Communications

When customer service is managed internally, most businesses only have agents available during opening hours and that can be a huge problem when it comes to ensuring customers are satisfied.

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Nov 25 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director- Remote- US Location: Remote, New York, United States Organization: Foodsmart As a Customer Success Director, you will ultimately be responsible for nurturing and growing the relationships with the health plan and employer customers and ensuring their long-term viability.

Our Competition is Beating Us Despite the Fact We Are Better Than Them

Beyond Philosophy

One of our podcast listeners, Jeanne-Claude, wrote about a problem he was having for a recent episode. I am writing about it here today because it is likely a problem some of you share.

AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. With today’s changing customer expectations, dynamic market realities and aggressive competitors, organizations must understand where they are successful and where they fall short. Download this eBook to learn how you can improve your customer experience with the help of Artificial Intelligence.

Voice vs Non-Voice: Making Omnichannel Contact Center Work for SMEs

Magellan Solutions

Empowering Your SME with Omnichannel Contact Centers. As many business practices continue to evolve, so does customer service, continuing to develop its channels in order to provide excellent service in more ways than one.

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Key takeaways from the 2021 INTA Annual Meeting

Clarivate

As part of ongoing trademark industry engagement, Clarivate colleagues recently participated in the 2021 International Trademark Association (INTA) Annual Meeting Virtual+, with colleagues attending online and in person at all three live mini-conferences in Los Angeles, New York and Berlin.

4 Ways to Improve Customer Loyalty and Retention

CSM Magazine

If you want to run a successful business and experience revenue growth, it’s not enough to simply bring in the customers. To achieve these goals, you also need to take care of retaining these customers.

Drinking Our Own Champagne: How Optimove Tests its Own Customer Marketing Strategy

Optimove

Just for context – this is the 3rd and final chapter of where we tell you EXACTLY how we ate our own dog food.

Chill Out, Relax, Take It Easy: PCI Pal Removes the PCI Compliance Worry From Chill Insurance

CSM Magazine

PCI Pal , the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home.

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

Webinar Series about SAP’s Integration Strategy: Deep Dive Into End-to-End Business Process Integration

SAP Customer Experience

At the beginning of this year we launched a SAP Community Call series about the SAP Integration Strategy in context of the Intelligent Enterprise. This series gives you the opportunity to deeply dive into each topic of this strategy as outlined in the SAP’s integration plan in the cloud Intelligent.

MyCustomer's 10 most popular blog posts of 2021

MyCustomer

Engagement MyCustomer's 10 most popular blog posts of 2021

Why Conversation Artificial Intelligence Will Ultimately Be a SaaS Superpower!

SmartKarrot

The digital-first mindset has been at the forefront of several SaaS businesses this year. While you might perceive your tech-savvy business to be miles ahead of the competition, one strategy that can make your business a SaaS superpower is conversation artificial intelligence. .