BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

InMoment XI

FEBRUARY 12, 2024

Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. This includes website visits, social media engagement, purchases, customer support interactions, and more.

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

InMoment XI

NOVEMBER 15, 2023

There are four common customer experience analytics metrics: Net Promoter Score (NPS) Net Promoter Score , or NPS, is a widely used metric to measure customer loyalty. Customer Satisfaction (CSAT) Customer Satisfaction (CSAT) is a metric designed to measure the satisfaction level of customers regarding a specific interaction or experience.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

SurveySensum

SEPTEMBER 25, 2023

Maximizing Your Video Marketing ROI: A Four-Step Guide Leveraging Customer Feedback Step 1: Collect Actionable Customer Feedback Collecting customer feedback shouldn’t be a mere checkbox activity; it should be an integral part of your business plan. By monitoring social media engagement.

ROI 52

ROI Video Feedback Marketing 52

NetBase

MARCH 20, 2019

It seems impossible that any brand or business could question the usefulness of social media, but some still do. This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring.

Social Media 40

Social Media ROI Measurement How To 40

NetBase

SEPTEMBER 10, 2020

Being on top of the metrics that matter to your brand is a great feeling, and it certainly applies to your brand’s social media efforts. Here we’ll explore the why and how of conducting a social media audit by focusing on: What a social media audit. Analyzing your social media channels.

Social Media 56

Social Media How To Metrics ROI 56

NetBase

AUGUST 17, 2020

Many marketers are relying on advanced social media analytics intel combined with powerful social media listening capabilities to inform strategy. We’ve uncovered that and more in our 2020 Global Social Media Market Survey report. Global Marketers Share Social Media Analytics Understanding.

Social Media 56

Social Media Survey Marketing Analytics 56

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS. NPS can be a big help here.

NPS 52

NPS ROI Social Media Effort Score 52

NetBase

OCTOBER 4, 2019

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. What are the top social media tools to have on your radar in 2020? Selecting the Right Social Media Management Tools. Let’s check it out.

Social Media 76

Social Media Tools Analysis Analytics 76

NetBase

MARCH 26, 2019

Measuring influencer marketing success requires a particular set of skills – skills that go beyond typical ROI savvy, to criteria that specifically relates to influencers. And what’s the measure? And both need to happen before and after engaging influencers, so they have a baseline to measure against. But is it working?

ROI 66

ROI Measurement Metrics Marketing 66

InMoment XI

FEBRUARY 23, 2024

Every business should know the ins and outs of how their marketing, advertising, and sales team measure up. Demographic factors are among the most commonly used segmentation variables because they are relatively easy to measure and often correlate with consumer needs and behaviors. Contact us today for a demo.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

NetBase

NOVEMBER 2, 2018

It’s impossible to grow without stopping to measure your efforts along the way. Furthermore, how will stakeholders feel about investing in the social analytics tools you need if there’s no proof they’re worth it? The next portion of our updated and expanded Complete How-To Guide: Social Analytics speaks to all of the above and more.

ROI 60

ROI Analytics Measurement How To 60

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. A Quick Refresher on Why You Need Social Analytics Tools. Price: Request a demo.

Social Media 77

Social Media Tools Analysis Analytics 77

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. Before you review the list, we wanted to take a moment to define social media analytics if you’re a little green.

Social Media 85

Social Media Analytics Tools Marketing 85

InMoment XI

FEBRUARY 2, 2024

Discover how InMoment’s integrated CX solutions can empower your business to listen differently, measure success beyond traditional metrics, and reimagine customer interactions with the power of AI. Schedule a Demo Today Ready to revolutionize your customer experience strategy?

Hospitality 260

Hospitality Call Center Retail NPS 260

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. It should implement measures to safeguard data, protecting user information from unauthorized access or breaches, thereby maintaining trust and compliance. Watch the Free Demo now.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

NetBase

JULY 22, 2019

Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. When combined, they provide a thorough understanding of your place in the social landscape, as well as the audiences you most want to target. Social Media Analytics Strategizing Starts Here. Updated July 2019.

Social Media 61

Social Media Analytics How To Entertainment 61

NetBase

JANUARY 7, 2019

January 2019 Update: As trends change and technology advances, social media tools become more powerful as well. Here’s an updated list of some of what’s out there right now, as well as what you should look for in a social analytics tool. With that in mind, here are 21 Top Social Media Tools to consider in 2019: 1.

Social Media 52

Social Media Tools Analysis Analytics 52

InMoment XI

FEBRUARY 29, 2024

Promote Your Content Locally Share your content on local social media channels, community forums, and neighborhood groups to increase its visibility within the community. Adjust your content marketing strategy based on the insights gained from tracking and measuring results to optimize your efforts and drive continued success.

Tips 260

Tips Strategy Case Study Social Media 260

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Tips Sales Advertising 59

SurveySparrow

JULY 31, 2019

The average social media usage by a person is 136 minutes each day. billion users on different social media sites. You have to be in an unheard-of industry if you say that none of your potential customers are in any social media site. There are so many businesses spouting on social media sites as well.

Social Media 58

Social Media Marketing Video Strategy 58

GetFeedback

MAY 13, 2019

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Social media posts. Social media platforms like Twitter are full of these sentiments. Measuring improvements.

Feedback 302

Feedback Social Media Voice of Customer Net Promoter Score 302

NetBase

JULY 24, 2019

Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails. We have some to consider for your spying efforts, sorted by category, which you can jump to by clicking on each below: AI-POWERED SOCIAL MEDIA ANALYTICS. DATA EXTRACTORS.

Social Media 78

Social Media Analysis Tools Effort Score 78

BirdEye

APRIL 7, 2023

Measuring the success of your marketing efforts the right way is crucial. Measure the efficiency of your campaigns while they are running to see what can be done to improve them. Marketing key performance indicators or KPIs are metrics you can measure to see if your campaigns are going as per plan to achieve the set goal.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

BirdEye

DECEMBER 30, 2023

So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. Get started for free WATCH DEMO Why should you have a Twitter business profile?

How To 111

How To Social Media Advertising Analytics 111

BirdEye

FEBRUARY 13, 2024

Best chiropractor marketing strategies Social media marketing for chiropractors FAQs on chiropractor marketing How can Birdeye’s AI solutions take your marketing efforts to the next level? Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 59

Marketing Social Media How To Healthcare 59

BirdEye

DECEMBER 25, 2023

This guide will equip you with everything you need, from business profile optimization to the advantages of pairing the AI-powered Birdeye Social media reputation management software with your LinkedIn. Social media links: Add links to your company’s social media profiles. Watch the Free Demo Now.

Social Media 59

Social Media How To Infographics Tips 59

Optimove

MARCH 9, 2023

It also helps to improve brand awareness, customer loyalty, and ROI by diversifying the marketing mix and reaching customers at different stages of their buying journey. We should mention at this point that the total ROI of Optimove, as measured by Forrester, is 578%. To learn more, request a demo.

Marketing 52

Marketing Social Media Telecommunications ROI 52

BirdEye

DECEMBER 9, 2022

If you want your business to be successful, you need to have an active presence on social media. However, managing all your social media profiles takes time and effort. That’s where a social media calendar can help. Table of contents What is a social media calendar (and why do you need one)?

Social Media 19

Social Media Tips Analytics Video 19

BirdEye

JANUARY 16, 2024

CRM integration allows harnessing the power of AI & automation by linking your CRM software – the hub of customer information and interactions – with other tools like email systems, social media platforms, enterprise resource planning (ERP) systems, and marketing automation tools. Watch the Free Demo Now.

CRM 59

CRM Management Social Media System 59

BirdEye

OCTOBER 27, 2023

Get active on social media marketing 5. Attract business partners, investors, a better workforce, social media personalities, and new customers with a growing brand. Run “refer a friend” campaigns using email, text, and social media. Engrossing, funny, and quality content often goes viral on social media.

Strategy 59

Strategy Social Media Multi-Channel Advertising 59