Magellan Solutions
DECEMBER 12, 2023
On average, 51% of companies use at least eight channels to interact with customers, including emails, social media, websites, phones, live chat, and in-store. Around 78% of customers use various channels to complete a transaction. And that is what omnichannel support is all about.
Vonage
APRIL 23, 2018
Survival in today’s customer experience economy requires businesses to adapt to customer behavior, and that includes letting them choose how they want to get in touch. Sheila: There are parts of the customer journey that the contact center alone can’t impact. Bonus insights.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 9, 2023
Business is about living life on life’s terms and just keep taking steps forward Jason : One of the challenges with trying to scale, especially in this realm, let’s say sales in particular, but any telephone inside sales of any size, somebody trying to scale to the next level. It’s this various ways.
InMoment XI
FEBRUARY 14, 2024
It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
transcosmos Information Systems
AUGUST 17, 2017
Gone are the days when offering a telephone customer care service would suffice, as omni-channel has shifted the business paradigm. For this reason, outsourcing companies no longer just offer phone or email customer support. However, omni-channel doesn’t merely mean that you should be on the online platforms available.
InMoment XI
OCTOBER 12, 2023
Omnichannel contact center solutions should be more than just a few buzzwords that are thrown around in your boardrooms. They should be strategies that deliver the seamless, convenient, and efficient interactions with brands that customers expect. Imagine a customer who initiates a support request through chat but needs to step away.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
52 
Let's personalize your content