ChurnZero

AUGUST 13, 2021

Your digital-led Customer Success program will only be as good as the technology behind it. But how do you go about building your Customer Success tech stack the right way? During the webinar, we discuss: What a Customer Success tech stack is and why you should care. Q&A Recap.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. You need data.

Gamification 98

Gamification Customers Sales Examples 98

ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too?

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Clicktools

MAY 30, 2017

Your most valuable customers are loyal to your organization because they feel like your product or service simply works best for them. They understand how to get the outcomes they are seeking and clearly understand how to get there. Your loyal customers have been there. Gamification is not a new concept.

Gamification 51

Gamification Loyalty Programs Customers Loyalty 51

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal. Chief Customer Officer 2.0:

Customer Service 100

Customer Service Case Study Gamification Culture 100

SmartKarrot

OCTOBER 3, 2023

In this post, we explore how to boost user engagement with a proven playbook. Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. How to Win Friends and Influence People.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Kustomer

DECEMBER 3, 2020

Learn how Chris balances customer satisfaction by listening to the podcast below. Finding Balance through Customer Advocacy. Senior Director of Customer Experience at Epicor, Chris Warticki , has figured out how to lead a well-balanced customer support team through understanding customer advocacy.

Customer Satisfaction 85

Customer Satisfaction Customer Journeys Customers Customer Success 85

SurveySensum

SEPTEMBER 5, 2023

Surprisingly, 75% of customers might leave due to a complicated onboarding process. This underscores the importance of providing a personalized onboarding experience to every customer. Are you wondering HOW to achieve this? This score tells you how much effort your customers need to put in during onboarding.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. After all, how could we call ourselves a Community company when we did not have a Community ourselves?

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. After all, how could we call ourselves a Community company when we did not have a Community ourselves?

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. After all, how could we call ourselves a Community company when we did not have a Community ourselves?

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. After all, how could we call ourselves a Community company when we did not have a Community ourselves?

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. After all, how could we call ourselves a Community company when we did not have a Community ourselves?

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. After all, how could we call ourselves a Community company when we did not have a Community ourselves?

Gamification 40

Gamification B2B Guidelines Government 40

Lithium

DECEMBER 7, 2018

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. After all, how could we call ourselves a Community company when we did not have a Community ourselves?

Gamification 40

Gamification B2B Guidelines Government 40

SmartKarrot

SEPTEMBER 15, 2020

The saying that the first impression is the last impression holds true in the customer success niche. That is exactly when customer onboarding software comes into the picture. Further, it almost guarantees that your customers will continue buying from you. It breaks or makes the deal. Widget Training Tools. Find out here.

Software 10

Software Gamification Analytics Training 10

SmartKarrot

JUNE 17, 2022

But how do you do that? By ensuring that you have efficient customer onboarding, especially for a SaaS company. For a SaaS company, customer onboarding involves familiarizing your client with how to use the product and its features so the client can derive its true value. Want to make your SaaS customer onboarding smooth?

Self Service 10

Self Service Company B2B Gamification 10

NobelBiz

MARCH 23, 2022

But how much does your technology add to your company’s revenue? In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

FEBRUARY 23, 2023

Why HR and Compliance Get a Bad Rep—and How to Fix it Risk management and policies are essential, but in a modern workplace, both must evolve to support the business strategy. From this foundation, the next question is how to tactically make this collaborative vision a reality.

Leadership 52

Leadership Roadmap Culture Gamification 52

Education Services Group

JANUARY 22, 2020

Ensuring that your customers are well-educated and well-trained on how to use that awesome software they just purchased is key to ensuring that they actually use it. It can be utilized in succession for more comprehensive learning, or individually to reference back or quickly learn a new skill. Learning Subscriptions.

Training 40

Training Gamification Trends Software 40

Gainsight

JUNE 28, 2022

Effective product education helps your users learn by doing so that they gain a full grasp of how your product benefits them and how to maximize those benefits through further engagement. . To be impactful, product education needs to happen at points within the customer journey where it will actually make a difference.

Metrics 52

Metrics Customer Journeys Video Social Media 52