ShepHyken
MARCH 25, 2020
Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training.
ShepHyken
SEPTEMBER 2, 2020
Actually, I like that businesses that would normally call a customer a “customer” promote them to the level of guest. The last article resulted from an Ace Hardware store referring to their customers as neighbors. When a customer walks through the door, an employee yells out, “Welcome, neighbor!”
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Kayako
MARCH 21, 2018
I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace.
ShepHyken
SEPTEMBER 26, 2023
Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. This also gives you a name to reference if you aren’t getting your problem resolved. The problem is a training issue. I try to be nice, but that doesn’t always work. What do you think if I yell at them?
ShepHyken
MAY 16, 2023
I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married. The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. And if all goes well, eventually, you make a sale.
ShepHyken
SEPTEMBER 5, 2023
I was asked the same question three times in the last week: “What is the biggest opportunity in customer service?” If a customer has a problem, issue or question, the speed in which you move them from concerned or upset to happy could be the difference between the customer coming back or not.
Magellan Solutions
MAY 25, 2018
And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. Start with the basics — customer service training. Customer engagement starts within. Phases of customer service training.
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