ShepHyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad I bet you’ll find keeping your existing customers is far less expensive than acquiring new ones.). by Stephanie Falkner.

Customer Service 131

Customer Service Effort Score e-support Chatbots 131

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. From processing orders to troubleshooting website glitches, the demands on your support team can be relentless.

e-support 95

e-support Net Promoter Score Training Policies 95

Comm100

AUGUST 29, 2021

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. Be customer centric.

Omni-Channel 130

Omni-Channel Customer Service Strategies Training Customer Service 130

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Creating the Best Customer Experience by Kari Polson. by Matt Bertram.

Customer Service 64

Customer Service Loyalty Programs e-support Loyalty 64

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. And, there are some interesting stats and facts included to support his comments. How to deliver great customer experience at scale by Dutta Satadip.

Customer Service 138

Customer Service e-support Ecommerce Trends 138

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. Cleaning a Toilet vs. Calling Customer Support: 3 Factors Impacting the Customer Experience by Eric Smuda. The author then moves on to three specific reasons why customers dislike the customer support experience.

Customer Service 70

Customer Service Hospitality e-support eBook 70

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Three Common and Enormous Mistakes Companies Make with Customer Experience (CX) Programs by Augie Ray. Without it, you risk service that is inconsistent, at best. Biggest Pitfalls with Customer Service AI….

Customer Journeys 80

Customer Journeys Customer Service e-support Self Service 80

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? I like how this article makes us consider what will make the most positive impact on our customers. Here are my top five picks from last week.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

DECEMBER 24, 2018

Each week I read a number of customer service and customer experience articles from various resources. How to Provide Proactive Customer Service by Leveraging Customer Data by Michael. Customer Service Edge Cases. 50 Mind-Blowing Stats About E-commerce Experience in 2018 by Lauren Burgess.

e-support 89

e-support Customer Service Loyalty Data 89

ShepHyken

MARCH 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways AI can Revolutionize Customer Experience by Vandita Grover. Five Negotiation Strategies When Traditional Customer Service Fails by Chris Westfall. Here are my top five picks from last week.

Customer Service 100

Customer Service e-support Guidelines Social Media 100

ShepHyken

NOVEMBER 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. 3 Ways To ‘Innovate’ The Customer Experience by Sanjay Monga. This is what will help customers choose you over your competition. My Comment: Some people would rather go to the dentist than call customer support.

Ecommerce 84

Ecommerce Customer Service Call Center e-support 84

ShepHyken

JANUARY 14, 2019

Each week I read a number of customer service and customer experience articles from various resources. Ten top tips for building a customer-driven company in 2019 by cp2experience. My Comment: Here’s a list of ten strong tips to help you and your organization become more customer focused.

Customer Journeys 94

Customer Journeys Customer Service Sports eBook 94

Magellan Solutions

MARCH 24, 2020

Companies that outsource customer service have discovered and understood the fundamental element of business success — customer retention. Businesses exist because of customers. Customers rely on businesses to make their lives easier. This means that customer service, along with relevance, binds the two together.

Company 40

Company Customer Service Call Center Telecommunications 40

Oracle

DECEMBER 19, 2019

There’s no shortage of pet peeves in the field of customer service, both from the professional and the consumer point-of-view. ” Shep Hyken , customer service/experience expert and NY Times bestselling author. But it leads to a poor customer service experience. Which one is correct?

Self Service 64

Self Service Customer Service e-support Poor Customer Service 64

Kayako

APRIL 15, 2019

We had the pleasure of hosting customer service and experience expert, Shep Hyken earlier this month for a half hour Q&A session on why customer experience matters so much and what businesses must do to create the best experiences for their customers. ” – Shep Hyken.

Customer Experience 169

Customer Experience Self Service Hospitality Customer Journeys 169

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT. L LISTEN.

Report 82

Report Consumers Customer Service e-support 82

Magellan Solutions

MAY 3, 2022

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. The telecommunications and technology sector is one of the primary users of various call center services.

Call Center 81

Call Center Company Telecommunications Banking 81

Call Experts

MARCH 3, 2022

Creating a business phone script can support your employees and customers. A phone script provides your organization with a written, detailed guide that outlines what to say to the customer, when to say it, and how the conversation will flow. How a Business Phone Script Supports Your Organization.

e-support 52

e-support Contact Center Call Flow Guidelines 52

ProProfs Chat

MAY 1, 2020

Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. Source: Mckinsey.com.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

LiveChat

DECEMBER 7, 2016

A good customer service team works like a well-oiled machine. But what if your support people are not as productive as you’d like them to be? In this post, I’ll describe the most important live chat metrics , which will help to turn your customer service into a team of support heroes.

Metrics 28

Metrics Customer Service e-support Tips 28

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

APRIL 3, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: AI is changing the way companies manage customer support. This article uses Air Canada as a case study for properly using AI/automated/self-service support to deliver a better CX.

Self Service 9

Self Service Customer Service e-support Retail 9

Magellan Solutions

MAY 6, 2020

In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. The telecommunications and technology sector is one of the primary users of various call center services.

Call Center 52

Call Center Company Telecommunications Banking 52

ShepHyken

JANUARY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Effort Score or Customer Satisfaction? CustomerThink) Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question.

Loyalty Programs 118

Loyalty Programs Customer Service Effort Score Self Service 118

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service? Introduction.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn: [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Email Writing: 3 elements of a great email customer experience.

Customer Service 40

Customer Service Training Customer Service Training Course 40

ViiBE Blog

AUGUST 27, 2021

Customer experience (CX) is the overall experience of a customer while interacting with a company. In retail, the meaning of CX can include things like interaction with the product itself, customer service, and the ease of doing business. Today, CX is becoming even more critical as many customers are shopping online.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

ViiBE Blog

APRIL 15, 2021

Co-browsing is a recent technology that allows a customer visiting a web page to share their screen in real time with a customer service representative. Co-browsing allows the representative to follow along with the customer as they navigate the website. How to improve the customer experience?

e-support 52

e-support Video Contact Center Software Contact Center 52

ShepHyken

AUGUST 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. Personalization and Customer Experience Strategies for Success by Larisa Bedgood. Business2Community) Personalized customer experiences are now at the center of all marketing initiatives.

Customer Service 93

Customer Service Infographics e-support Retail 93

ProProfs Chat

JUNE 15, 2020

Your growth can be based on: Market penetration , which is succeeded if you achieve to sell larger amounts of your products to your current customers; Market development, which includes expanding your business to new markets and customers (opening new regional stores, globally expanding e-commerce, etc.);

Strategy 105

Strategy Social Media e-support Software 105