ShepHyken

MARCH 2, 2020

PhocusWire) Consumer devotion has become the holy grail of the hospitality industry, and the battle for it is more intense than ever. My Comment: Just because this article focuses on loyalty in the hospitality (hotel) industry, doesn’t mean you shouldn’t read it. 6 tips for building an effective customer focus strategy by Hannah Wren.

Customer Service 105

Customer Service Hospitality Hotels Loyalty 105

Blake Morgan

JANUARY 20, 2022

His blog has a particular emphasis on contact centers and includes valuable insights and tips. . Author and speaker Chip focuses on delivering fantastic customer service. His blog is a great resource for managers and front-line employees with practical tips to transform the customer service department. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

MAY 28, 2023

My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. I refer to this as a hospitality mentality. This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.)

Customer Service 64

Customer Service Hospitality Customer Centricity B2C 64

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: Let’s start this week’s top five with a short article that has three simple tips to help you better understand your customer.

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

ShepHyken

JUNE 6, 2022

(Forbes) 15 Forbes Business Council members shared some foolproof methods businesses can use to persuade customers to purchase products again. Below are their tried-and-true tips to get customers interested and hold their attention. And it all starts with the first contact when the customer visits the website.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

APRIL 8, 2019

To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals. My Comment: Is it possible to learn a customer service lesson from government? A good service opportunity went bad.

Customer Service 101

Customer Service Hotels Hospitality Government 101

ShepHyken

NOVEMBER 8, 2021

Bob Phibbs The Retail Doctor) While much has been made of the Great Resignation in retail, hospitality, and other service jobs – and it is serious – retail frontline workers often get some of the oddest and funniest requests. Here are 100 of the strangest things retailers have been asked by customers. by Bob Phibbs.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

Steve DiGioia

MAY 17, 2021

Delivering exceptional service to every customer – to every guest — is the responsibility of all employees in your store. acronym as part of your customer service training and you’ll see improved service and increased loyalty. P roblem-solve so the customer leaves happy. Use the G.U.E.S.T.

Customer Service 341

Customer Service e-support Self Service Customers 341

Vonage

NOVEMBER 24, 2016

This can be done with simple eye contact, a tip of your head or a momentary opening of your hand. The best style to choose will depend on the customer service culture in your establishment. That might be a good customer service culture for a carnival or a bustling street on a busy night. Your Service.

Culture 120

Culture Customer Service Entertainment Hospitality 120

ShepHyken

NOVEMBER 19, 2018

About halfway into the article, there was a profound comment by Professor Fader: “We are not going to judge ourselves by the least happy customer, we are going to judge ourselves by the most valuable customers.”. Harnessing the Power of Video for Customer Service: 5 Tips by Sean Gordon. Follow on Twitter: @Hyken.

Customer Service 87

Customer Service Self Service Customer Centricity Video 87

ShepHyken

APRIL 3, 2017

My Comment: Here is a short article with ten tips from hotelier Rupesh Patel. One of the most powerful ways to think of customer service is with a “hospitality mentality.” There is a lot that any company in any industry can learn from the hotel and hospitality industry. Want Loyal Customers? by AJ Agrawal .

Social Media 76

Social Media Customer Service Hotels Hospitality 76

ShepHyken

APRIL 27, 2020

“Giving back” is part of the customer experience. And, that’s exactly what restaurateur Danny Meyer, CEO of Union Square Hospitality and founder of Shake Shack, did when the company gave back $10 million to the government after receiving the funds as part of the PPP stimulus package. Not sure where to start?

Customer Service 82

Customer Service Government Hospitality Trends 82

ShepHyken

AUGUST 21, 2023

How can you activate your customer base to be vocal advocates for your business? While the journey to supporting your customers is different for every business, here are four tips that I’ve found helpful in leading teams to put customers first. Connect with Shep on LinkedIn.

Hospitality 12

Hospitality Customer Service B2B B2C 12

ShepHyken

APRIL 2, 2018

The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. Do you want happier customers? Then, take a minute or two to read this short article with some basic, yet important, tips to deliver authentic customer support. Customers want empathy, honesty and more.

Self Service 54

Self Service Customer Service Hospitality Survey 54

ShepHyken

AUGUST 8, 2022

You don’t just want your customers to enjoy themselves when they’re in your store or shopping on your website–you want to create such an amazing user experience that your customers won’t be able to help but tell their friends about all your business has to offer. My Comment: I love the idea of WOWING the customer.

Customer Service 23

Customer Service Culture Customer Retention Video 23

ShepHyken

SEPTEMBER 6, 2021

When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton. Wall Street Journal) Staff members at the George Eliot Hospital in the English town of Nuneaton are used to the sight of flowers being delivered to patients. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

Provide Support

APRIL 21, 2018

Customer service field is in a way like a hospital. So a customer service rep always needs to be ready to step into the customer’s shoes and show empathy. Some of them could be angry or frustrated and thus difficult to manage. They don’t want to hear reprimands that they cannot do something.

Customer Service 45

Customer Service Hospitality Communication Customer Service Training 45

Kustomer

FEBRUARY 25, 2021

Tips for Hiring Talent and Lowering Turnover Rates. Hiring is one of the earliest engagement touchpoints in which an organization can set clear and specific expectations for interviewees and incoming customer experience agents. You can’t because you’re constantly training new staff. That’s expensive.

Customer Engagement 69

Customer Engagement Engagement Culture Customers 69

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 8, 2021

16 Tips For Boosting Customer Satisfaction With Happier Employees by Forbes Coaches Council. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees. Happier employees will mean happier customers. pandemic).

Customer Service 139

Customer Service Hospitality Airlines Infographics 139

ShepHyken

JULY 8, 2019

Roger Dooley, the author of Friction, shares a story about a high-effort, friction-laden customer experience that reminds us how important it is to be easy (or, at least easier) to do business with. If You Don’t Use These Social Media Tips to Improve Customer Service, You’ll Hate Yourself Later by Larry Kim.

Customer Service 116

Customer Service Social Media Customer Experience Professionals Customer Care 116

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? They find transactional customer experiences rude. Here’s a tip! Employees engaging in off-topic conversations.

Training 151

Training Customer Service How To Employee Engagement 151

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

AUGUST 29, 2016

For example, the high NPS score in manufacturing was much higher than the leader in travel in hospitality. The Definition of Good Customer Service by Jacob Firuta. LiveChat) You make your own luck in customer service. My Comment: This article is excellent. For information contact or www.hyken.com.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

LiveChat

AUGUST 26, 2016

What people often don’t see are the hours spent on developing, implementing and practicing the right customer service methods, tools and know-how. You make your own luck in customer service. Good customer service definition. Definitely not something you want to experience as a customer.

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Now that’s intriguing.

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64

ShepHyken

FEBRUARY 5, 2023

The first on this list is: “Stop calling it customer experience!” There are a number of practical tips and ideas on how to do the right thing, but knowing what not to do. federal government services leaps from 63.4 on the American Customer Satisfaction Index’s (ACSI®) 100-point scale. Now that’s intriguing.

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62