Alida

NOVEMBER 25, 2016

ESPN , the leader in sports broadcasting, is another great example. The company’s insight community, the ESPN FANography, is composed of sports fans who provide ongoing feedback on everything from marketing and ad campaigns to program content and media usage. Boosting customer satisfaction with Alliant Energy.

ROI 100

ROI Measurement Brands Net Promoter Score 100

ViiBE Blog

JUNE 22, 2020

As a member of Zendesk’s incubator at Station F in Paris, as well as being available on the Zendesk marketplace , ViiBE is pleased that this partnership has proven beneficial to clients such as the international sporting goods retailer, Decathlon. ViiBE looks forward to continuing to work with Zendesk to enhance customer satisfaction.

Net Promoter Score 59

Net Promoter Score Customer Experience Call Center NPS 59

ShepHyken

JULY 31, 2020

Acquire’s co-browsing feature helps you show the customer how to use your product instead of telling them. By controlling the tab on which the user is asking for help, you can bring in more interactivity and humanize customer relationships. Measure Customer Satisfaction Beyond Traditional C-SAT Scores.

Customer Experience 108

Customer Experience Customer Service Net Promoter Score Self Service 108

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Up Your Service

APRIL 9, 2018

Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest customer satisfaction improvement scores. Announcing the largest corporate sponsorship in the history of Fijian sport with a major naming rights sponsorship of all Fiji Rugby representative teams.

Customer Satisfaction 40

Customer Satisfaction Tourism Airlines Net Promoter Score 40

Up Your Service

APRIL 9, 2018

Congratulations to Fiji Airways for posting a record profit, growing your international network, and achieving the highest customer satisfaction improvement scores. Announcing the largest corporate sponsorship in the history of Fijian sport with a major naming rights sponsorship of all Fiji Rugby representative teams.

Customer Satisfaction 40

Customer Satisfaction Tourism Airlines Net Promoter Score 40

Customer Guru

MARCH 7, 2018

From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. What is your word of advice for businesses embarking on the journey of customer-centricity?

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

SurveySparrow

JULY 19, 2022

As we enter a new era of customer experience, listening to the voice of customers is essential to competing on customer experience. Organizations with a voice of the customer program enjoy 55% greater customer retention rates and sport 292% greater employee engagement rates, according to this report.

Net Promoter Score 52

Net Promoter Score How To Voice of Customer Survey 52

ViiBE Blog

JANUARY 25, 2021

ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. Zendesk video call technology has a history of boosting sink or swim customer service KPIs. Integrating Zendesk video call gives your business an automatic advantage in customer support.

CRM 52

CRM Video Case Study Net Promoter Score 52

C Space

OCTOBER 1, 2018

Thousands of times a day, every day, companies ask questions like this – on the web, in stores, and on phones – to measure their customer experience. Many companies have made significant investments in collecting and tracking advocacy, alongside operational and functional aspects of the customer experience – like cleanliness or wait time.

NPS 56

NPS Sports Net Promoter Score Retail 56

Lumoa

JUNE 26, 2023

Net Promoter Score – NPS 2. Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Consider a customer looking to buy sports shoes from a popular brand.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

ProProfs Chat

NOVEMBER 19, 2021

Net Promoter Score Poll Questions. A Net Promoter Score uses a scale of 0 to 10 to measure the likelihood of customers to recommend a brand’s products or services to their friends and family. Sports Poll Questions. If you’re creating a sports poll, you can make use of the below questions: 125.

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Customer satisfaction and feedback surveys.

Tips 105

Tips How To Customer Journeys Net Promoter Score 105

BirdEye

OCTOBER 5, 2023

These could include metrics like brand awareness, brand loyalty, customer satisfaction, and perceived brand value. Example of brand perception measurement done smartly: A coffee chain sets KPIs, including customer satisfaction scores, social media engagement, and brand mentions. What is a brand perception survey?

Examples 64

Examples Measurement Brands How To 64

NICE inContact

FEBRUARY 6, 2019

It is never a silo-ed operation, it is a team sport. The CX processes tend to be more customer focused rather than internal focused embracing key methodologies like Lean/Six Sigma, value stream mapping and others. CX is a marathon not a sprint. CX is a multi-stage iterative process, it is never a one and done approach.

Net Promoter Score 137

Net Promoter Score Average Handle Time Contact Center Effort Score 137

Retently

AUGUST 9, 2018

If that’s making you feel concerned about your own retention levels, you should start collecting, analyzing, and acting on Voice of the Customer (VoC) data. Because it’s one of the best ways to increase customer satisfaction and trust in your brand. How Do You Define Voice of the Customer? Use Customer Feedback Surveys.

Feedback 104

Feedback CEM Net Promoter Score Social Media 104

Horizon CX

OCTOBER 3, 2020

When measuring the voice-of-the-customer (VoC) there is a palette of common metrics that can be applied. Among them is the Net Promoter Score, (NPS) the overall customer satisfaction score, (CSAT) the Customer Effort Score (CES). Metrics and Measurement.

Customer Journeys 130

Customer Journeys Net Promoter Score Effort Score Analysis 130

Support EXP

MARCH 1, 2022

Since its introduction in 2003, something of a cottage industry has sprung up around attacking the Net Promoter Score®. 2 One of the latest examinations of NPS, appearing in Harvard Business Review , reports on consumer behavioral patterns that do not align with NPS-fueled expectations of customer loyalty and business growth.

NPS 52

NPS Metrics Net Promoter Score Comparison 52

ViiBE Blog

JUNE 1, 2021

The benefits of using video chat for customer service interactions are that the service representative can see the customer’s emotions and better communicate empathy. The customer feels listened to, which improves customer satisfaction. Customers are now placing more importance on customer experience.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

Up Your Service

AUGUST 8, 2018

KAUFMAN: There are many measures, surveys, and indices that can be used: customer satisfaction or customer loyalty scores, employee engagement scores, net promoter scores, etc. Of course, frisbee is an uplifting sport.

Culture 53

Culture Airlines Net Promoter Score Leadership 53

Up Your Service

AUGUST 8, 2018

RON KAUFMAN: There are many measures, surveys, and indices that can be used: customer satisfaction or customer loyalty scores, employee engagement scores, net promoter scores, etc. Of course, Frisbee is an uplifting sport.

Culture 40

Culture Airlines Net Promoter Score Leadership 40

Beyond Philosophy

JUNE 4, 2015

As they stated, right up front (Chapter 1, page 4): “What we call a humanistic company is run in such a way that its stakeholders—customers, employees, suppliers, business partners, society, and many investors—develop an emotional connection with it, an affectionate regard not unlike the way many people feel about their favorite sports teams.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Qualtrics

APRIL 14, 2021

The company’s 100 brands support structures ranging from schools to sports arenas. The business decided to innovate and be creative about how it managed the views of its customers and company performance. Previously it took up to 15 days to follow up with customers.

B2B 26

B2B Examples B2C Net Promoter Score 26