Customer Satisfaction Measurement Net Promoter Score Sports 
Retently
MARCH 29, 2023
Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future.
Experience Investigators by 360Connext
APRIL 23, 2024
Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Ultimately, these efforts are prioritized to focus on enhancing customer satisfaction, loyalty, and advocacy in ways that achieve organizational goals.
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Alida
NOVEMBER 25, 2016
These companies understand that the more they know their customers, and the more they engage with them, the greater the benefits of customer intelligence. This raises the question: What is the ROI of customer intelligence and how do you measure it? ESPN , the leader in sports broadcasting, is another great example.
Totango
NOVEMBER 10, 2021
Customer success is a team sport, so promoting a culture of collaboration throughout the entire company by incentivizing overall company performance helps encourage communication and cross-collaboration. Net Promoter Score (NPS). Expansions & Upsells. How Totango Can Help.
Daniel Group
FEBRUARY 16, 2020
Our clients often ask about how to most effectively use the outcome score (e.g., NPS ® , loyalty index, overall satisfaction, etc.) to improve the customer experience. Over the years, a number have opted to include an objective for Net Promoter Score® performance, as an example. Again, scores do matter.
Totango
NOVEMBER 10, 2021
Customer success is a team sport, so promoting a culture of collaboration throughout the entire company by incentivizing overall company performance helps encourage communication and cross-collaboration. Net Promoter Score (NPS). Expansions & Upsells. How Totango Can Help.
ViiBE Blog
JUNE 22, 2020
As a member of Zendesk’s incubator at Station F in Paris, as well as being available on the Zendesk marketplace , ViiBE is pleased that this partnership has proven beneficial to clients such as the international sporting goods retailer, Decathlon. ViiBE looks forward to continuing to work with Zendesk to enhance customer satisfaction.
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