AHT in the Age of Omni-Channel Customer-Centric Service
TechSee
SEPTEMBER 20, 2018
Agent: Thanks for calling Förenad TelCo*, how can I help you? Customer: Hi, I am having a problem…. Customer: I’m having a problem with my Internet. Customer: I’m sorry, please hold while I get my baby a bottle. Customer: Let me check. The Shift to an Omni-Channel Approach. shhh, sweetie, shhhh….
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