Customer Change Customer Journeys Sales System 
Beyond Philosophy
OCTOBER 19, 2023
Has anything changed since the last time I spoke to you? Customers change their minds on many occasions. If you think they are still where they were two weeks ago, when you last spoke, you might be surprised that things have changed. Today, we will discuss why customers change their minds and what you can do about it.
Experience Investigators by 360Connext
JULY 24, 2019
Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.
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CSM Practice
AUGUST 26, 2019
A while back, I sat down with Paul Piazza for a fireside chat at one of our PulseLocal Silicon Valley Customer Success event series. At that time, Paul Piazza had already had multiple Customer Success systems deployed and configured. He also focused on system selection criteria as well as implementation tips.
Education Services Group
JUNE 4, 2020
Much like startup incubators, a Customer Success incubation model supports this process of continuous improvement, sharpening your CS organization to a fine edge. A CS incubation model is a system to define, test, and iterate a new CS process with a portion of your customer base. Customers change.
Totango
NOVEMBER 27, 2023
However, a customer’s health score is constantly shifting. To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) on the aspects of your product that are most helpful to your customers and then doubling down on those.
Comm100
APRIL 27, 2020
The good news is that there are lots of ways that companies can structure their teams and set up their customer service systems to meet customer demands and properly allocate their workforce. Omnichannel routing allows companies to connect customers to the right agent at the right time, instantly and automatically.
CustomerSuccessBox
DECEMBER 31, 2021
For example- a PS team can configure a feature on behalf of customers. Hence, many B2B SaaS firms offer Professional Services as they can certainly add value to both pre and post-sales customer experiences. Services like Onboarding & Implementation, Product customization, Change management , etc.
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