Customer Bliss
MAY 26, 2016
Note: On June 2, I’ll be presenting at a Vision Critical webinar on the rise of the chief customer officer. The following is a preview of the content you can expect from this exclusive, live webinar. Customer Experience is not a new idea. Now the message has finally caught on. I wish you well in your journey.
ChurnZero
MARCH 31, 2020
7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. No worries, if you missed the webinar, you can view it on-demand here. .
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
NOVEMBER 13, 2023
As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.
SurveyGizmo
NOVEMBER 4, 2021
Only 13% of CX leaders express full confidence that their measurement system provides a representative view of their customer base. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). CX programs cannot live by surveys alone.
SurveySparrow
APRIL 23, 2023
By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Better Customer Relationships Generating quality leads and building demand involves understanding your target audience’s needs and pain points.
Alida
MAY 10, 2016
During the economic downturn, a shift in understanding took hold that nurturing existing customers is more profitable than acquiring new customer s. I’ve been espousing and proving the return on investment in focusing on the customer base for many, many years. Now the message has finally caught on.
ChurnZero
JUNE 27, 2023
Subjective internal: Results of periodic business reviews, Customer Success Manager (CSM) sentiment, engagement and responsiveness, customer fit within the ideal customer profile (ICP). Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI).
Expert insights. Personalized for you.
141 
Let's personalize your content