West Monroe

APRIL 27, 2022

An effective e-commerce channel provides the foundation for doing so. The value of an optimized e-commerce channel. A well-designed e-commerce platform can deliver this cohesive and seamless buying experience while also creating growth capacity and the ability to serve customers at a lower cost.

Software 52

Software e-support Multi-Channel Industry 52

Magellan Solutions

AUGUST 14, 2020

Consumers purchase through e-commerce sites while more and more entrepreneurs start offering their products online. Amid all these, the need for efficient and effective customer support remains constant. While customer support is essential in the traditional setting, its role becomes more crucial in e-commerce.

e-support 52

e-support Customer Experience Self Service Call Center 52

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the logistics industry. Gol Airlines. TravelClub.

Chatbots 105

Chatbots Examples Self Service Insurance 105

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Technological advancements continue to drive the disruption of the industry. However, FinTechs will also keep the pressure up on the industry due to their agility and constant innovation.

Banking 170

Banking Trends Financial Self Service 170

SurveySparrow

APRIL 21, 2022

Freestanding terminal : A self-service customer feedback machine. Leveraging the Power of a Smiley Terminal: Examples from Five Industries. E-commerce is booming, but it lacks the gratification of in-person shopping for many. Map passenger touchpoints to increase service frequency and the number of vehicles.

Customer Insights 52

Customer Insights Transportation How To Self Service 52

West Monroe

JANUARY 18, 2018

While there are of course more reasons than the above for using these technologies, these are the “low hanging fruit” use cases within the world of conversational interfaces. One area abundant with these use cases, and where we’ve seen significant interest from clients, is the utilities industry. Customer Self-Service.

Self Service 40

Self Service Chatbots e-support ROI 40

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Boosts Customer Service & Loyalty.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Comm100

DECEMBER 1, 2017

This contact center priority goes hand in hand with the previous goal of reducing customer friction: by creating (or optimizing) an automated self-service experience, customers will be able to solve transactional self-service issues quickly and efficiently. Here’s Why and How You Should Get One.

Contact Center 105

Contact Center Report Customer Journeys Customer Centricity 105

Kustomer

AUGUST 20, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe is joined by Aarde Cosseboom and Vikas Bhambri to discuss how to use AI in contact centers. Aarde is the Senior Director of Technology and Product for Global Member Services for an E-Commerce company called Textile. Aarde Cosseboom: (00:31).

Contact Center 52

Contact Center Omni-Channel Chatbots Self Service 52

CSM Magazine

MAY 9, 2022

Developing training and management courses for the staff. The most effective HR platforms come with a comprehensive HR database that makes it easy to gather, collect and store data while supporting some of the best practices of HR. Employee self—service. E—signatures. Self—service portal. Onboarding.

Self Service 10

Self Service Management e-support System 10

Storyminers

JULY 29, 2016

Our most effective customer retention strategy is to be relentless about support. Our support team not only responds to our customers’ needs in a friendly and timely fashion, they work closely with our dev team to make our customers feel like product partners. Of course there are many ways to retain customers. Erin Engstrom.

B2C 124

B2C Customer Retention Strategy Brands 124

Kustomer

NOVEMBER 25, 2021

It was that on any day of the week, your average customer service interaction is four times more likely to leave your customer in a state of disloyalty. Now people hear that and what they say is, well of course because the customer is in a bad spot already. And it gets loaded with industry jargon. It’s really confusing.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

ShepHyken

APRIL 2, 2021

Delivering excellent customer service means understanding the ins and outs of your customer personas, your competitive landscape, your business, and – of course – your own organization and industry. First, it devalues your product or service to them by making them believe it’s not worth the full price.

Self Service 111

Self Service Customer Service e-support Average Handle Time 111

Eptica

OCTOBER 31, 2019

Date: Thursday, October 31, 2019 Author: Pauline Ashenden - Marketing Manager 6 ways to prepare for peak – whatever your industry. Retail is not alone when it comes to dealing with surges in demand, all industries have peak periods that require careful planning. Published on: October 31, 2019.

Industry 62

Industry Self Service Multi-Channel Retail 62

Kustomer

MARCH 12, 2020

It was that on any day of the week, your average customer service interaction is four times more likely to leave your customer in a state of disloyalty. Now people hear that and what they say is, well of course because the customer is in a bad spot already. And it gets loaded with industry jargon. It’s really confusing.

Effort Score 52

Effort Score Self Service Customers Multi-Channel 52

Retently

MARCH 10, 2022

Takeaway: If you don’t support your customers in their first steps of interaction with a product they are not accustomed to, the chances for them to run into a bottleneck and fail to see the value of your product is extremely high. Wrap software lessons within industry best practices. Offer omnichannel support.

Self Service 148

Self Service e-support Poor Customer Service Customer Success 148

Kustomer

JULY 29, 2021

E-Commerce for the Social World. Messenger, WhatsApp, and even Kustomer’s chat or customer service platforms are becoming more important tools to create this convenient and valuable experience across not just one part of the buyer journey, but the entire journey from awareness to that post-sale support.

Omni-Channel 98

Omni-Channel Social Media e-support Self Service 98

Kustomer

NOVEMBER 1, 2021

Social commerce is a kind of e-commerce that uses online social networks to help in the buying and selling of goods and services. So it really is the closest thing you can get to in-person buying to interacting with an expert in the moment to solve problems, or in some cases, you get a machine, but you get that AI guided self-service.

Omni-Channel 52

Omni-Channel Strategy Social Media e-support 52

Kustomer

AUGUST 27, 2020

Now more than ever, the world’s leading brands need a customer service CRM that can scale and evolve as they do. Listen to the full podcast episode below to hear their discussion on the role self-service plays in this new MEconomy. The Value of Self-Service. How Has the Economy Changed. We have no guests today.

Self Service 52

Self Service Chatbots Retail Contact Center 52

ProProfs Chat

MAY 1, 2020

Watch & Learn: How to Create an Online Training Course. In short, it is essential for your business to create a customer service training program to improve customer experience and loyalty. Is your current customer support team working in the right direction? Types of Customer Service Training – Identify What You Need?

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

Kustomer

JULY 22, 2021

So we did a recent study focused on customer service and customer support, and it covered about 600 leaders across US, the UK and Germany. So some of the findings were, you would think customer service departments usually are all about cost optimization, but they’re actually looking to spend more this year.

Customer Satisfaction 98

Customer Satisfaction Strategy Omni-Channel Chatbots 98

Pointillist

AUGUST 18, 2021

The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries. Ultimately, what we’ve got to continue to educate all industries to understand is that journeys already exist. podcast and the Experience Maker Show.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

Retently

DECEMBER 4, 2019

Although your customers won’t love you if you give bad service, your competitors will. ”. That quote from Lauren Freedman (President of the e-tailing group, a popular eCommerce consultancy) pretty much sums it all up. Find an alternative to your service, of course. Detractors Help Your Competition.

Net Promoter Score 125

Net Promoter Score How To NPS Effort Score 125

ChurnZero

SEPTEMBER 28, 2018

In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. . Q: Do you feel like Customer Success and Support should be working closely together or as two separate entities?

Customer Success 40

Customer Success Training Customers e-support 40

Currency Alliance

NOVEMBER 14, 2019

Airlines will spend a good portion of 2020 proving that their programs are fundamental to minimizing the environmental impact as the industry grows. But 2019 has seen a major uptick in brands breaking apart legacy architectures, and 2020 will see microservices embraced across industries and independent of company size.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Additionally, great support is crucial in evaluating any software yet it’s sometimes overlooked. up their experience with customer support.

Software 40

Software Customer Experience Company CRM 40