article thumbnail

How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

And monitoring consumer behaviors and emerging trends will show them when and where to start promoting destination travel again. Airlines, cruise ships and resorts are examining how to re-open and provide the safest experiences for consumers, by addressing their biggest concerns. The State of Travel Today.

Travel 98
article thumbnail

11 Customer Service Metrics to Start Measuring

GetFeedback

After all, 67% of consumers list bad customer experience as one of the primary reasons for churning and 39% of consumers avoid vendors for over 2 years after having a negative experience. When customers don’t hear back quickly, they’re more likely to call, send additional emails, or ask for support on social media.

Metrics 199
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

LoyaltyPlus FrequentStay enhances guest relationships with hotels

LoyaltyPlus

Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Connect with us on our social media platforms: • LinkedIn. To find out how the LoyaltyPlus FrequentStay solution can help transform your guest relationships, please contact us today for a full platform demonstration. •

Hotels 52
article thumbnail

Are you on these 40+ powerful eCommerce review sites?

BirdEye

eCommerce review sites allow consumers to share feedback and experiences about products, services, and businesses they interact with online. For your business, being listed substantiates your online reputation , influencing consumer trust and purchase decisions. What are eCommerce review sites?

article thumbnail

Customer loyalty and brand protection define commerce in 2020

LoyaltyPlus

These include the aviation and tourism sectors, healthcare sectors that are under relentless pressure and retail, manufacturing, among many others. The loyalty programme must drive immediate benefit to the consumer, it has to be relevant and add obvious and real value to the end customer.

Loyalty 52
article thumbnail

Customer loyalty and brand protection define commerce in 2020

LoyaltyPlus

These include the aviation and tourism sectors, healthcare sectors that are under relentless pressure and retail, manufacturing, among many others. The loyalty programme must drive immediate benefit to the consumer, it has to be relevant and add obvious and real value to the end customer.

Loyalty 52
article thumbnail

European Hotel Chain Report Shares Importance of Harnessing AI

NetBase

Our 2018 European Hotel Chain Social Sentiment Report offers that and more, sharing insight around trends and trouble spots, while offering tactics top brands employ on social media to stay ahead of competitors and sentiment shared around 21 of them. The biggest problem in some locations is actually over tourism.

Hotels 45