Delete, Ignore, Snub or Engage? How Mature Companies Should Tackle Negative Social Media Feedback Analyses
eglobalis
OCTOBER 21, 2024
Should they engage with every post or focus on resolving issues privately? While time-consuming, the benefits of solving the problem publicly often outweigh the risks of ignoring it. Responding to every post may quickly become unsustainable, leading to burnout or compromised quality in engagement.
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