Don’t Let These 4 Factors Hold You Back from Omni-Channel CX in 2019
Hero Digital
DECEMBER 27, 2018
Today, the customer journey spans across digital channels (websites, mobile apps, smart TVs) and physical ones (in-store shopping, face-to-face financial planning meetings, doctor-patient appointments). Also, because companies might not control the whole customer journey, it can be difficult to compile the necessary data.
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