Consulting Customer Engagement Customers Online Experience 
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. live support, customer service call centers). People are shopping online.
Experience Investigators by 360Connext
OCTOBER 24, 2014
Customers live in the moment. There are many things we can do to create memorable moments for customers. Funny signs, thoughtful gifts, and sincere messages are all great things to help improve the experience. Think of what even your satisfied customers might exclaim while interacting with your brand.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Customers are seeking your attention in immediate and demanding ways. Welcome to Multi-Channel Customer Support. Customer Service, a stand alone department in many companies, remains a call center. That’s the same feeling customers have when it takes four different channels to get an answer. Take showrooming.
Experience Investigators by 360Connext
APRIL 21, 2015
Keep a tally of how many times the product is mentioned compared to the customer, in any meeting. Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. What’s really meaningful to your customers? B2B organizations should also pay attention.
Experience Investigators by 360Connext
FEBRUARY 9, 2018
No matter what language they speak, there’s typically a barrier between the language brands use internally and the language customers use while trying to get something done. Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey.
Magellan Solutions
JANUARY 24, 2024
Enhancing customer satisfaction and engagement keeps your business connected at all times. Enhancing customer satisfaction and engagement keeps your business connected at all times. Our access answering service ensures that every call is responded to, giving your customers a positive experience.
Experience Investigators by 360Connext
FEBRUARY 9, 2015
As more leaders discuss becoming customer-centric, I wonder how many actually walk the talk and put actions into their plans. What if customer-centric ideas and tactics were included in all strategy plans ? A strategy that is truly customer customer-focused needs to include ideas like these: 1.
Expert insights. Personalized for you.
110 
Let's personalize your content