Experience Investigators by 360Connext

FEBRUARY 9, 2015

Ask customers to share their stories with your sales teams at their quarterly retreats. Invite your least tech-savvy customers to speak with your digital marketing department at the kick-off meeting for the online experience redesign. Image credits: kenteegardin , Raphael Quinet via Creative Commons license.

Customer Centricity 110

Customer Centricity Social Media Consulting Strategy 110

CSM Magazine

JUNE 17, 2020

The New Platform Raises the Bar for Live Digital Customer Engagement. Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. About Vee24.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

Magellan Solutions

JANUARY 24, 2024

“We saw most outsourcers stripping that human engagement into robotic call scripts. So we invested heavily in hiring disciplines, training approaches, tailored dashboards, and quality assurance to deliver customizable, consultative interactions”. This approach boosts customer satisfaction and builds lasting engagement.

Customer Service 52

Customer Service Self Service Customer Satisfaction Connections 52

Experience Investigators by 360Connext

MAY 19, 2015

What success have you seen with customer journey mapping? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Journeys 110

Customer Journeys Social Media Exercises Software 110

Experience Investigators by 360Connext

MAY 20, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Beyond Philosophy

FEBRUARY 3, 2015

Zhecho Dobrev, one of our consultants published his musings on this concept. What about Call to Action in the Retail Experience? Strategy for CTA buttons is all well and good for the online experience, but what about retail experience and the CTAs that help consumers make decisions there?

CEM 60

CEM Retail Consulting Conference 60

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? Share this page on: Tweet.

Retail 48

Retail Customer Experience Apparel Ecommerce 48

SurveySparrow

SEPTEMBER 20, 2021

Automated follow-ups and engagement. You can find out by booking a free consultation with their experts. #9 Online experience activation. Customer engagement. Online store workflows. Pricing : Gainsight’s software suite is customizable, which means that the price will vary accordingly. Publication.

Omni-Channel 52

Omni-Channel Software Tools Management 52

Beyond Philosophy

JUNE 11, 2015

Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming. . – Overcome short attention spans by enabling consumers to quickly move from stage to stage in games. Offer opportunities for sharing, such as informal communication about a preferred product or service.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Lumoa

JUNE 26, 2023

You can build engagement by hosting social media contests, creating an in-store loyalty program, or simply asking customers to like their favorite posts from your brand. Retail company Lifestyle has significantly improved its retention rate by focusing on customer engagement.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

Beyond Philosophy

JUNE 4, 2015

If you are separating the online channel from the brick and mortar channel, or the mobile online experience from the mobile app, you are missing the advantage of having a consistent experience. To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. Meld the Worlds.

Omni-Channel 60

Omni-Channel Sports Retail Video 60