Vonage

OCTOBER 2, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Vonage

SEPTEMBER 8, 2017

As each network has developed, social media has moved into the working world, as a way to connect with customers and clients. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. Social media becoming too time consuming.

Omni-Channel 253

Omni-Channel Customer Service Social Media Customers 253

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

Customer Journeys 209

Customer Journeys Social Media B2C Omni-Channel 209

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. Live chat users expect to be connected to an agent in a minute or less during online business hours. Mobile vs desktop retention.

Customer Journeys 100

Customer Journeys Social Media B2C Omni-Channel 100

Comm100

FEBRUARY 25, 2020

With a unified view of both your customer’s present web engagement and their relationship history, you can address any real-time requests for support cohesively across channels. Incorporate an omnichannel customer engagement platform . 75% of business buyers say that connected processes are very important to winning their business.

Social Media 162

Social Media Omni-Channel CRM B2B 162

Comm100

FEBRUARY 25, 2020

With a unified view of both your customer’s present web engagement and their relationship history, you can address any real-time requests for support cohesively across channels. Incorporate an omnichannel customer engagement platform. 75% of business buyers say that connected processes are very important to winning their business.

Social Media 130

Social Media Omni-Channel CRM B2B 130

Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). See how Emotion AI is reshaping how we connect with customers in the virtual workplace. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Quadient

SEPTEMBER 28, 2020

Throughout the pandemic a broadband connection has been the only way for many of us to socialize, check on our loved ones, work and learn. . In today’s omni-channel age, CX managers at telecom providers must be able to give consumers the support and customer experience they want, when they want. . Stephanie Clarke.

Customer Experience Management 52

Customer Experience Management Omni-Channel Self Service Customer Experience 52

Bold360

MARCH 23, 2017

Your own power as a company now comes from engaging with empowered customers, making the key contenders in this decade businesses like Facebook and Apple who have always encompassed the connection to customer experience within their brand. This way Bots fit seamlessly into your omni-channel strategy. Interested in bots?

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58

Comm100

APRIL 26, 2020

Omni-channel unstructured customer feedback makes things even more challenging. On your website you mention that “it’s critical to establish an emotional connection to the customer’s journey and keep the efforts human-centric.” Free Download: Never Miss a VIP White Paper.

Omni-Channel 130

Omni-Channel Culture Customer Centricity Self Service 130

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. If your clients feel connected to and valued by your business, they’re more likely to stay loyal and in return, spend more. Be contactable and prompt. About the Author.

Customer Journeys 64

Customer Journeys Loyalty Omni-Channel Consumers 64

Kustomer

AUGUST 4, 2023

Of the 1,000 “connections” you have across social channels or languishing in your contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 52

Feedback Insurance Omni-Channel Travel 52

Hallmark Business Connections

AUGUST 11, 2021

Create a seamless omnichannel experience. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. It’s an invitation to connect. Start with the audience experience: 1.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Eptica

JULY 21, 2019

It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. That’s a hell of a lot of channels. What’s more interesting is that only 8% of the organisations surveyed said that they have all of their channels connected.

Multi-Channel 86

Multi-Channel Omni-Channel Culture Travel 86

Magellan Solutions

JULY 28, 2021

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation. Telemarketing Services in the Philippines Have Omnichannel Depending on Prospects’ Convenience.

B2B 52

B2B Call Center Social Media Omni-Channel 52

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Beyond simply selling a product or service, these ‘experiential brands’ connect with their customers.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

NobelBiz

FEBRUARY 13, 2024

The algorithm predicts when agents will be available and which numbers are most likely to connect. NobelBiz OMNI+ takes the capabilities of Predictive and Power Dialing to the next level, transforming the contact center landscape with its versatile suite of dialing options. But NobelBiz doesn’t stop at just efficiency.

Call Center 59

Call Center Self Service Software Contact Center 59

Kustomer

AUGUST 30, 2018

Of the 100 or 1,000 “connections” you have across social channels or languishing in your ages-old contact list, how many do you know well enough to pick up your last conversation where it left off? This is a guest post by Lindsay Willott , CEO of Customer Thermometer. Not many, if you’re anything like me.

Feedback 65

Feedback How To Insurance Omni-Channel 65

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. This year, we will finally witness the tipping point where digital channels —email, chat, social, text, messaging—overtake voice in the contact center. Here, we dissect CX Trend No.10:

Trends 45

Trends Contact Center Exceptional Customer Service Omni-Channel 45

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Will the vendor support integrations with your current channels? With this vendor, will your company be able to meet customers through multiple channels and touchpoints? (In

Software 102

Software Customer Engagement Engagement Social Media 102

RapportBoost

NOVEMBER 15, 2018

In many cases, they do not have the internal expertise or skill to enable a chat channel, so they look to outside resources to assist them with the setup and implementation. For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage.

Training 71

Training Call Center Telecommunications Exercises 71

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before Hurricane Harvey Hits Your Communications appeared first on Avaya Connected Blog. The post Be Ready!

Communication 64

Communication System Analysis Software 64

Comm100

OCTOBER 11, 2017

By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. An Effective Channel-less Strategy. All the customer wants is to connect with a company. So, make it easy.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed. Six Steps to Take Before a Natural Disaster Hits Your Communications appeared first on Avaya Connected Blog. Or call 800-242-2121.

Communication 53

Communication System Analysis Software 53

Kustomer

APRIL 30, 2020

Connecting Strategy with Business Objectives. First, when executives are asked what their customer service strategies are, they repeat all the typical buzzwords; such as omnichannel, effortless, digital, connected, etc. – all responding in similar ways. How to Simplify and Amplify the Customer Service Experience.

Strategy 64

Strategy Customer Service Customer Experience Connections 64