Remove Connections Remove Customer Centricity Remove Loyalty Remove Wireless
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Can you transform angry customers into loyal ones?

Alida

That’s why it’s important to keep your cool when concerned customers reach out to your brand, especially in the age of social media, where a misstep can go viral quickly. Below are real-life examples of how brands have delivered excellent customer service to transform a negative customer interaction into a positive experience.

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Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

In this blog, we will explore 5 data-driven insights that successful marketing experts use to create remarkable customer experiences. With these best practices, you will not only drive revenue but also cultivate long-lasting connections with your customers. By doing these, you can see a direct boost in customer satisfaction.

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8 Insightful Customer Journey Analytics Examples and Use Cases

Pointillist

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. That requires accessible, connected data.

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Why Is Insurance Technology So Important?

Ecrion

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. From a customer loyalty standpoint, however, this is only half of the circle.

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Why Is Insurance Technology So Important?

Ecrion

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. From a customer loyalty standpoint, however, this is only half of the circle.

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What Target Is Doing to Regain Consumer Trust – – And One of The Most Effective Things They (and GM) Could/Should Do

Beyond Philosophy

Online community has the power to help bring back customer and public trust in Target, through collaborative dialogue and assurances that the company is serious about taking responsibility for the data issues, and letting consumers know that strategic plans and processes are in place to fix the problems.

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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

We have to continue to support the voice network, and that connection is super important. What are some of the good use cases you’ve heard around SMS and how it was effectively weaved into customer service? We all send SMS and we extend this to our customer because it’s a very natural way to communicate. It’s getting bigger.