Connections Consulting Customer Experience Professionals Employee Experience 
CX Accelerator
NOVEMBER 11, 2022
Customer Insights/Measurement/Analytics. Customer Journey Mapping. Employee Experience. One of the most important things a good journey map can do is connect the employees of an organization to the customer. Business owners need to treat their employees how they would like them to treat customers.
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.
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BlueOcean
OCTOBER 8, 2021
Removing pain points FIRST, is far more valuable than trying to delight customers. This shift has led to the advent of the Customer Service Officer, a role that didn’t even exist just a short time ago. spent years planning the roll out of smart meters to their customer base. Tapping into Customer Personas.
Think Customers
MARCH 21, 2023
The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Improving the employee experience in this way ultimately enhances the customer experience as well.
ECXO
SEPTEMBER 15, 2022
The two ECXO panelists will be Joanna Carr , CX Consultant at Allegro and ECXO Ambassador and co-founder, and Ricardo Saltz Gulko , the MD of Eglobalis Information – Insight – Innovation and the Founder and Initiator of the ECXO.org movement. Read in the zoom connection. What will you learn from Colin? Ricardo Saltz Gulko.
Confirmit
APRIL 15, 2019
In this webinar, Jeanette McBride, Director of Customer Experience at Ecore will join Confirmit’s consultant, Brad Linville, as they discuss how: Ecore designed a comprehensive program to collect and connect insights throughout the customer journey. Director, CX Consulting, Confirmit. Brad Linville.
Wootric CX Blog
FEBRUARY 14, 2019
These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”
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