ShepHyken

APRIL 12, 2021

When you read it, consider how little breakthroughs can enhance the customer experience. How to Use CX as a Competitive Advantage During Retail Disruption by Russell Haswell. So it stands to reason that the experience, for even our most loyal customers, may have changed. Interesting idea. Follow on Twitter: @Hyken.

Competitive Advantage 80

Competitive Advantage Customer Service Tips Culture 80

ShepHyken

NOVEMBER 9, 2022

Being frictionless drives customer and revenue growth. They make it easy for the customer. . And the perfect one to end on… Being frictionless gives you a competitive advantage. In Bill Price’s words, “If you don’t make it really simple and easy for customers, someone else will do it for you.” .

Competitive Advantage 70

Competitive Advantage Customer Focused Customer Service Training Meeting 70

Michel Falcon Experience

JANUARY 16, 2020

I’ve seen companies thrive (some of which I’ve advised), some commit but not fully exhaust the benefits and others that say customer experience matters but do nothing at all. Do you have plans to host a customer journey mapping workshop this year? When was the last time you updated your company’s customer service training material?

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

Blake Morgan

JANUARY 20, 2022

Her tips and strategies are aimed to increase customer retention and lifetime value by educating and enabling customers. . On his Win the Customer blog, CX and customer service expert Flavio shares practical tips for companies of all sizes to turn CX into a competitive advantage. . Flavio Martins .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

CSM Magazine

DECEMBER 29, 2022

Businesses that offer online banking options for those who prefer to do their banking electronically have a competitive advantage. Train your employees well so that they can provide excellent customer service. Use the latest technology to enhance customer service.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

ShepHyken

MARCH 29, 2021

The transition to more digital experiences aren’t just for your customers, but also for employees. The line that drew me in was this: “Designing for EX (Employee Experience) is the next competitive advantage.”. Consumers set a high customer service bar, but not every brand can deliver by Maria Monteros.

Customer Service 77

Customer Service Competitive Advantage Retail Employee Experience 77

ShepHyken

DECEMBER 28, 2020

I’ll modify it just a bit: CX has been, is and will continue to be the new competitive advantage. 20 important statistics about the B2B customer experience by Mark Bowen. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 140

Customer Service Loyalty Programs B2B Competitive Advantage 140

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. I]f you care about customer experience.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ShepHyken

NOVEMBER 22, 2021

If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Retail Competitive Advantage Tips 84

Magellan Solutions

APRIL 11, 2024

In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. Shopify telephone support refers to the customer service trained professionals provide to assist Shopify merchants and their customers over the phone.

e-support 95

e-support Net Promoter Score Training Policies 95

CSM Magazine

DECEMBER 2, 2022

Using a customer’s name adds a personal touch to the service you are providing. It gives you a competitive advantage—and it doesn’t cost you anything. When you use customers’ names, you are showing respect and letting them know that you value them. About the Author.

Competitive Advantage 52

Competitive Advantage Airlines Training Customer Service Training 52

ShepHyken

APRIL 25, 2022

Instead of treating customer service like an afterthought or an overhead cost, your company has an opportunity to turn customer service into a revenue generator and a strategy to create a long-lasting competitive advantage. When a customer takes the time to download an app, it’s a commitment.

Customer Service 64

Customer Service Loyalty Programs Loyalty Competitive Advantage 64

ShepHyken

AUGUST 17, 2020

How to create a great customer experience strategy in 6 steps by Albert McKeon. Tech Target) In today’s business landscape, a powerful CX strategy is key to gaining customer loyalty and a competitive advantage. Here’s how to deliver a great customer experience, plus a template.

Customer Service 92

Customer Service Retail Competitive Advantage Loyalty 92

ShepHyken

APRIL 22, 2019

(Forbes) Here are 10 fresh examples of CX innovation from brands that aren’t afraid to think outside the box to serve customers. My Comment: Innovation in customer service and CX is increasing as companies recognize the competitive advantage it gives them. Follow on Twitter: @Hyken.

Self Service 77

Self Service Customer Service Competitive Advantage Case Study 77

ShepHyken

MARCH 25, 2019

My Comment: I’m a big believer in the concept of a convenient and simple customer experience. (I This article dives into the importance of the simple experience and how it can give a company a competitive advantage. Survey: Customer experience trends 2019 by Lynne Capozzi. I wrote a book on it!)

Customer Service 107

Customer Service Competitive Advantage Trends Culture 107

ShepHyken

MAY 30, 2016

Study: What CEOs Really Think About Customer Experience by Tom Hoffman. My Comment: One of the sentences in the first paragraph of this excellent article read: “…a recent survey of CEOs finds that many chief executives view customer experience as the most effective opportunity for obtaining a competitive advantage.”

Customer Service 72

Customer Service Self Service Competitive Advantage Tips 72

ShepHyken

MARCH 16, 2020

The decision to deliver a “compelling” customer experience starts at the top. 5 Things Leading Brands Do to Create World-Class Customer Experiences by Janelle Estes. Making your customers the focus of your business isn’t a competitive advantage; it’s become a basic business requirement.

Customer Service 90

Customer Service Self Service Competitive Advantage Loyalty 90

ShepHyken

JANUARY 8, 2018

Bots are about to get better at customer support than humans by Michael Sikorsky and Rita Gunther McGrath. Wired UK) Thanks to machine learning, AI-enabled bots could gain a competitive advantage over human chat exchanges. For information on The Customer Focus customer service training programs go to www.thecustomerfocus.com.

Customer Service 0

Customer Service Retail Contact Center Competitive Advantage 0

ShepHyken

SEPTEMBER 18, 2017

(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author.

Customer Service 82

Customer Service Hospitality Customer Centricity Competitive Advantage 82

ShepHyken

OCTOBER 14, 2022

Increases customer loyalty – After turning people into customers, the real work begins by keeping them as one. Customer service helps by ensuring all their needs are met and questions answered. Gain a competitive advantage – Having a great product and service for sale is good.

Training 72

Training Customer Service Competitive Advantage Customers 72

ShepHyken

MARCH 16, 2020

The decision to deliver a “compelling” customer experience starts at the top. 5 Things Leading Brands Do to Create World-Class Customer Experiences by Janelle Estes. Making your customers the focus of your business isn’t a competitive advantage; it’s become a basic business requirement.

Customer Service 62

Customer Service Self Service Competitive Advantage Loyalty 62

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

ShepHyken

SEPTEMBER 4, 2017

Why Visual Support is the Future of Customer Service by Robert C. B2Community) Companies are always trying to be on the cutting edge when it comes to customer service. Not only is it a competitive advantage for your business development team, it also is a great way to keep current customers happy.

Customer Service 63

Customer Service Net Promoter Score Self Service NPS 63

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

JANUARY 3, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Five Customer Service Must-Do’s For 2018 appeared first on Shep Hyken.

Customer Service 111

Customer Service Self Service Tips Social Media 111

ShepHyken

SEPTEMBER 5, 2016

Ease of doing business is a competitive advantage. 5 Hospitality Customer Service Habits – Warm & Welcoming by Rupesh Patel. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information contact or www.hyken.com.

Customer Service 0

Customer Service Hospitality Competitive Advantage Case Study 0

ShepHyken

JULY 3, 2023

My Comment: For decades, I’ve been preaching about customer service being a differentiator and competitive advantage. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 12

Customer Service Competitive Advantage Exercises Customer Service Training 12

ShepHyken

NOVEMBER 20, 2017

A customer service rep’s or salesperson’s memory, sometimes supported by data and technology, can be a competitive advantage. Stats and facts prove that customers buy more and come back more often when their experience is personalized. My Comment: Personalization is a hot topic. Memory” can be a big part of that.

Customer Service 38

Customer Service Self Service Case Study Competitive Advantage 38

Customers That Stick

JUNE 16, 2015

I will still go back to this electronics store, because prior to this experience, I had two experiences that were very good ; however, this type of experience is the kind that pushes customers towards online shopping.

Competitive Advantage 60

Competitive Advantage Sales Customer Service Customer Experience 60

ShepHyken

JULY 18, 2022

Although brands were left reeling from these rapid and drastic changes, B2B companies that adapt to the transforming buyer journey can create a competitive advantage by connecting with buyers and offering experiences that match new demands. Go to The Customer Focus to learn more about our customer service training programs.

Self Service 13

Self Service Customer Service B2B Competitive Advantage 13

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Service Untitled

OCTOBER 11, 2010

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Hotels 46

Hotels Travel Culture Competitive Advantage 46

Integrity Solutions

SEPTEMBER 2, 2021

You have more ways than ever before to engage with customers and enhance our product and service delivery. But the greatest opportunity for moving the needle on customer loyalty—that critical driver of long-term growth and competitive advantage—lies in consistently building value for customers.

Loyalty 75

Loyalty Competitive Advantage Customer Centricity Culture 75

ECXO

DECEMBER 26, 2023

They describe 7 proven ways to make sure that your CX program will have a measurable impact: Not underestimating that culture eats strategy for breakfast, Using the competitive advantage of authenticity, Working on CX while also improving employee experience, Making clear choices in your CX strategy. Here is the book link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

Michel Falcon Experience

JANUARY 10, 2019

It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts that have been suggested by everyone else online…am I right? I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online.

Training 151

Training Customer Service How To Employee Engagement 151

ShepHyken

JANUARY 24, 2022

My Comment: Personalization can give you a competitive advantage. It can cause customers to come back. Done right, the customer will appreciate you more than if the problem never happened in the first place. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 67

Customer Service Customer Centricity Policies Retail 67