CSAT vs NPS: Understanding the Variances in Feedback Measurement
SurveySparrow
DECEMBER 28, 2023
Did you know that 91% of unhappy customers leave without a word? And according to Forbes, a harsh 96% will abandon you for lousy customer service! This stat shows us the importance of measuring customer experience. When it comes to feedback metrics, CSAT vs NPS has been a long-running battle. What is CSAT?
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