Lumoa

FEBRUARY 6, 2018

Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach. Is customer centricity already part of the company DNA and culture?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Customer Bliss

NOVEMBER 1, 2018

In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience? Tactic 3: Take Advantage of Your Employees’ Strengths. The employees are ultimately happier, which creates happy customers.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

Up Your Service

AUGUST 8, 2018

KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “12 building blocks of uplifting service culture.” SPEAKING.COM: What are a few of the 12 building blocks of service culture?

Culture 53

Culture Airlines Net Promoter Score Leadership 53

ShepHyken

JUNE 25, 2021

The keynote on the second day of the event was Troy Aikman, who was interviewed by Fiserv’s CEO Jeff Yabuki about sports, of course, as well as about leadership and business. Communicate the change, using a variety of vehicles and media. To drive lasting change… . Share the change vision. Tell the change story.

Sports 117

Sports Leadership Customer Centricity Consulting 117

Up Your Service

AUGUST 8, 2018

Building a Service Culture, an interview with Ron Kaufman. RON KAUFMAN: This speaks directly to the area that I’m best known for around the world: developing “uplifting service cultures.” Furthermore, these companies incorporate what I call the “ 12 building blocks of uplifting service culture. Number one: Where are we weak?

Culture 40

Culture Airlines Net Promoter Score Leadership 40

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. trillion in assets recently said, “Today’s culture of quarterly earnings hysteria is totally contrary to the long-term approach we need." Don’t underestimate culture. A lean and agile culture will definitely support you in that matter.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Michel Falcon Experience

MARCH 12, 2019

I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences. Magazine all of the time.

Culture 12

Culture Employee Engagement Company Engagement 12

CX Journey

JANUARY 8, 2015

Thomas Jefferson When I was in sports in high school, I was told that a positive mental attitude was everything - you can''t win without it. Let''s think about your workplace and your culture within. There''s little clarity in your role, and no clear vision has been communicated to the company at large. Or forever.

Strategy 80

Strategy Leadership Culture Sports 80

ClearAction

JUNE 8, 2015

In sports, a great deal of thought goes into creating winning teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. Such a loose confederation would never fly in sports! Creating World-Class Customer Experience Teams.

Customer Experience 48

Customer Experience Sports Guidelines Chief Customer Officer 48

ClearAction

APRIL 18, 2015

Helping executives establish a customer-focused big picture in strategy and culture. Developing and recognizing employees. HR can be a catalyst to knowledge sharing, but it requires a cross-organizational culture and alignment to succeed. Here are ways HR can help: Engagement. —@tcrawford. —@EngageGXD.

Resources 48

Resources Customer Experience Employee Engagement Social Media 48

ClearAction

SEPTEMBER 27, 2018

Like clay, your culture is pliable as long as there’s a thirst for customer insights and passion for applying them. These “business rituals” criteria are the truth about your culture. Set the Example for 360-Degree Collaboration : In team sports, it starts with the coach’s tone, words, body language, and follow-through.

Customer Centricity 74

Customer Centricity Sports Policies Culture 74

CSM Magazine

SEPTEMBER 28, 2018

However, many leaders are doing their organizations a disservice by not using Customer Service Week to its fullest potential as a platform for employee engagement that fosters a deeper culture of service. CJ Stafford is president of Stafford Communications Group Inc., What’s next? About the Author.

Connections 40

Connections Customer Service Strategy Employee Engagement 40

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. Aimee grew up a sports fan. On building a culture around XM. From practitioner to advisor.

Sports 26

Sports Culture Leadership Technology 26

Russel Lolacher

JANUARY 30, 2022

the impacts yelling can have on coworkers and the culture. It’s Relationships at Work, the Employee Experience and Workplace Culture podcast. There were so many other ways of communicating, but it would be very much get in here or have you seen this? Connect with our other platforms: Facebook Group. Google Podcasts.

Culture 52

Culture Employee Experience Leadership Course 52

Russel Lolacher

JUNE 13, 2022

the importance of communication. the role of executive and culture in addressing silos. So, I don’t always think it’s an intentional thing [to create silos], but it is that lack of communication and lack of collaboration.”. And that communication is a key part. KEY TAKEAWAYS. Dr. Robyn Petree-Guzman.

Culture 59

Culture Communication Employee Experience Connections 59

Qualtrics

DECEMBER 11, 2018

In each post, we’ll feature highlights from a conversation with an HR thought leader on company culture, employee engagement, HR’s evolving role, and so much more. On the causes that define Patagonia’s culture: Patagonia is a cause disguised as a company. They’re just in line with the culture.

Handbook 54

Handbook Feedback Culture Employee Engagement 54

ClearAction

DECEMBER 31, 2015

“It’s about getting it right the first time and every time — being easy to do business with, and offering hassle-free products, services, communications and interactions.” “In sports, a great deal of thought goes into creating winning teams. “In sports, a great deal of thought goes into creating winning teams.

Strategy 48

Strategy Customer Experience ROI Sports 48

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Customers, in turn, have been choosing companies and products that satisfy deeper needs for participation, creativity, community, and idealism.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

ClearAction

MAY 31, 2015

Yet, among the companies that facilitate communication at least quarterly among these parties, customer experience and business results tend to blossom. Related articles: 4 Customer Centric Culture Building Blocks. Customers First, or Employees First ? Customer Experience Improvement is a Team Sport.

Customer Experience Management 48

Customer Experience Management Customer Experience Management Effort Score 48

Russel Lolacher

SEPTEMBER 27, 2022

But, you know, I think that growing up, I’ve seen I’ve had a lot of examples of mentors in my life, whether through school, or through sports, that there are coaches, people that are willing to like, get in there with me, I, my parents, obviously, are people like that, as well. How are you communicating? Reagan Helms.

Examples 52

Examples Leadership Training Conference 52

Qualtrics

OCTOBER 23, 2019

Bringing your personality into channels, creating fun channels (Pets, Cat GIFS, Walking Dead banter) where you can connect informally will help to keep those connection points high to keep or grow a high performing culture and team. Success and remote employee engagement can start from the top down. Source: CloudApp.

Tips 33

Tips Conference Video Meeting 33