NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.

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ROI Net Promoter Score Measurement Customer Experience 111

NICE inContact

OCTOBER 29, 2018

What does this have to do with contact centers? Most IT systems have a lifespan of about seven years and call center systems are no different. Contact Center software and hardware is replaced every couple of years because it either wears out or because it no longer provides needed functionality.

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Contact Center Contact Center Software Call Center Omni-Channel 120

NobelBiz

NOVEMBER 20, 2023

The system should offer features like call forwarding, ensuring continuity in your communication even when you’re away from the desk​​. NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media.

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System Communication Contact Center Self Service 103

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Learn more here.

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Contact Center Strategy Call Center Multi-Channel 52

NICE inContact

AUGUST 13, 2019

How do cloud contact centers meet these digital-forward needs? With new innovations in omnichannel strategies, it’s possible to overcome traditional barriers to exceptional customer engagement and provide a complete digital experience. What does the future of digital-first customer service look like today? and it’s here today.

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Contact Center Customer Service Omni-Channel Innovation 136

NICE inContact

OCTOBER 21, 2019

To hear the whole story, view our webinar, How Trend “Chatter” Vera Bradley Fulfills Customer Expectations with Advanced Chat for CXon e and learn how the company overcame their channel challenges by incorporating chat into a robust omnichannel CX offering.

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Abandon Rate Contact Center Omni-Channel Trends 120

NobelBiz

JANUARY 3, 2022

Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.

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Contact Center Tools Strategy Omni-Channel 52

Magellan Solutions

JULY 29, 2021

million people employed by call center outsourcing Philippines. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Lead Generation Call Center. Reduce Call Center Costs.

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Call Center Self Service Social Media Omni-Channel 52

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Call Experts is a complete contact center offering customer support through live agent experiences with omnichannel management and AI-powered automated solutions. Free your Phone!

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Tips Self Service Contact Center Call Center 81

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

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Self Service Contact Center Omni-Channel Loyalty Programs 150

NobelBiz

NOVEMBER 6, 2023

In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.

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Call Center Self Service Contact Center Customer Service 105

NICE inContact

OCTOBER 28, 2019

We now have the technology to offer a truly omnichannel customer service solution that focuses on the digital channels customers use most. Check out our webinar, Digital – First Customer Service: The Future is Here Today. It seems like a case of “two steps forward, three steps back.” That brings us to today.

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Customer Service Social Media Omni-Channel Interaction 120

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen.

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Contact Center Customer Centricity Omni-Channel Chatbots 40

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

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Self Service Contact Center Omni-Channel Loyalty Programs 120

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.

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Call Center Contact Center CRM Social Media 52

NobelBiz

MARCH 14, 2023

You can overcome these challenges by investing in : Technology solutions that guarantee regular updates, accurate data analysis, and compliance adherence, such our own Omnichannel Contact Center Solution Omni+. This data may include call recordings, customer information, and performance metrics.

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Contact Center Call Recording Call Center Guidelines 52

Think Customers

SEPTEMBER 21, 2022

On one hand, they’re looking to provide customers with excellent service while providing omnichannel engagement in customers’ preferred channels. These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. Here are some highlights of the conversation.

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Financial Contact Center Banking First Call Resolution 52

Gainsight

JANUARY 18, 2024

According to MIT Sloan , “66% of customers use at least three different communication channels.” In recent years, the sheer number of channels customers access has greatly increased as compared to the days of traditional call centers, conference booths, and in-person meetings.

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Touchpoint Advertising Study Customer Journeys 52

Magellan Solutions

JULY 28, 2021

Philippines Outbound Call Center Creates Effective Script to Interact with Your B2B Clients. When your agent performs a cold call to your potential clients, they only have 3 to 5 seconds to catch their attention. Telemarketing Services in the Philippines Have Omnichannel Depending on Prospects’ Convenience. White Papers.

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B2B Call Center Social Media Omni-Channel 52

NICE inContact

JULY 23, 2019

Discover how in our webinar, A Customer Engagement Hub in Less than Three Weeks. . With a short timeline and multiple challenges to overcome, upleveling its contact center was no small feat for Aetna. Three weeks to a future-proof customer engagement hub?

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Customer Engagement Engagement Contact Center Innovation 138

NICE inContact

NOVEMBER 1, 2019

Access our webinar: Delivering True Operational Agility in Times of Crisis. In the webinar, Delivering True Operational Agility in Times of Crisi s , 211 LA County COO Amy Latzer describes how critical agility and scalability are to the organization. In crisis and in calm, 211 LA County helps over 1.4

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Management Healthcare Contact Center Retail 136

NICE inContact

JANUARY 2, 2020

We’ve just concluded 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders, a great webinar series where our speakers discussed the can’t miss investments that you should be making. What I truly enjoyed was the engagement of our audience.

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Contact Center Tips Engagement Multi-Channel 156

Kustomer

SEPTEMBER 2, 2020

Amy Coleman, Director of CX at Lulus.com, thinks that the humanity of customer service is often lost in call center environments. “I It’s how many tickets there are,” said Coleman during a Thursday afternoon webinar. “We Cut Down on Tickets With an Omnichannel Approach.

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Omni-Channel CRM e-support Contact Center 52

NobelBiz

DECEMBER 19, 2021

Some call centers do not collect this information to evaluate service quality. Some contact centers also choose not to include immediate desertion, implying a misdialed number or other causes outside the call center agent’s control. Naturally, the abandoned call rate is given as a percentage.

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Abandon Rate Contact Center Self Service Contact Center Software 52

Oracle

OCTOBER 17, 2019

This is a preview of the on-demand webinar, Best-in-Class Customer Journey Management: How to Deliver Truly Connected Service Experiences. Brands today are under pressure to develop service strategies that support many channels, from websites to social media. improvement in year-over-year customer referrals.

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Customer Journeys Effort Score Social Media Omni-Channel 44

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). But with so many options available, how do you choose the right one?

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Call Center Software Data Contact Center 98

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. Read part one here.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

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Call Center Trends Contact Center Contact Center Software 105

ProProfs Chat

DECEMBER 22, 2020

In the 70s and 80s, call centers were treated as a sales tool by large enterprises where agents would call up the consumer to sell a product. This trend of call centers for chat support shifted to contact centers for chat support when internet usage became quite popular. Challenges Faced by Contact Centers.

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Contact Center How To Call Center Knowledge Base 86

NICE inContact

OCTOBER 31, 2019

Access our webinar: Delivering True Operational Agility in Times of Crisis.

Management 120

Management Customers Call Center Omni-Channel 120

NICE inContact

OCTOBER 31, 2019

Access our webinar: Delivering True Operational Agility in Times of Crisis.

Management 120

Management Customers Call Center Omni-Channel 120

NICE inContact

AUGUST 16, 2019

To learn more, join our webinar, 4 Keys to Improving Agent Satisfaction , on August 21, 2019 to learn more on how to make your agents more satisfied. The post Contact Center Agents – Soaring up From Heroes to Super Heroes appeared first on NICE inContact Blog. These are just starters.

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Contact Center Self Service System Training 156

Tricia Morris

FEBRUARY 19, 2016

Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

NICE inContact

AUGUST 16, 2019

To learn more, join our webinar, 4 Keys to Improving Agent Satisfaction , on August 21, 2019 to learn more on how to make your agents more satisfied. The post Contact Center Agents – Soaring up From Heroes to Super Heroes appeared first on NICE inContact Blog. These are just starters.

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Contact Center Self Service System Training 136

Verint

OCTOBER 2, 2017

CRMXchange Roundtable Webinar. October 12; Webinar. destination CRM.com Webinar. October 25; Webinar. Verint’s Jenni Palocsik, senior director, solutions marketing, will present “The Evolution of Contact Centers to Customer Engagement Centers” at 2 p.m.

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Analysis Customer Service Contact Center Omni-Channel 30

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. May 10; Online Webinar. May 29; Online Webinar. Learn more.

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Self Service Customer Engagement Engagement Omni-Channel 22

CSM Magazine

JUNE 12, 2023

Contact center fraud is an increasingly worrying issue for companies and customers alike, creating risks that can lead to significant financial losses, reputational damage, and negative customer experiences.

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Contact Center Multi-Channel Contact Center Software Policies 52