TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Biometrics refers to body measurements and calculations for the purpose of authentication, identification and access control. Call Classification / routing.

Technology 122

Technology Customer Service Contact Center Gamification 122

ViiBE Blog

APRIL 26, 2021

Customer satisfaction should be the number one goal of your contact center. These days, customer support has moved beyond mere call centers to omnichannel contact centers. In addition to phone lines, contact centers add options like live chat and video chat. Increase the lines of communication.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

TechSee

JUNE 11, 2019

Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.

Self Service 117

Self Service Technology Customer Service Contact Center 117

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

MARCH 13, 2018

Smart machines will benefit from more context and data to learn from and reference in their interactions with humans. This model is especially effective when the contact center is required to handle large call volumes or highly complex calls.

Customer Service 95

Customer Service Chatbots Virtual Agent How To 95

TechSee

DECEMBER 4, 2018

By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 In one case, it even acted as a fraud prevention mechanism, visually detecting a suspicious charge on a customer’s bill and referring the case to the fraud department.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

Magellan Solutions

APRIL 24, 2021

Resources refers to both equipment and manpower. Small to medium healthcare call center companies experience this because of their small size. Most of the time, they cannot handle a large volume of calls because there is not enough resources to take it. Magellan Solutions is a BPO company based in the Philippines.

Healthcare 52

Healthcare Call Center Insurance Banking 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

TechSee

APRIL 3, 2018

Technology-based customer retention solutions provide powerful platforms and fresh approaches, and most importantly, practical frameworks and processes to successfully engage with customers at scale. Churn refers to the percentage of customer attrition over a specific period of time. Customer churn formula.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

TechSee

DECEMBER 27, 2018

Manufacturers and retailers are testing AR solutions right now to solve the following challenges: Unboxing Despite of the growing availability of unboxing videos – YouTube reports an increase in product unboxing video views by 57% in one year – customers are still calling the contact center for assistance with device installation and operation.

Retail 84

Retail Chatbots Consumers Video 84

TechSee

JUNE 5, 2018

The chatbot gathers basic data about the customer and her needs, and then refers the customer to a live agent. This reliance on AI can be enhanced with co-browsing technology. For example, a customer chats in with a question regarding her recent bill. No additional questions are necessary.

Trends 116

Trends Self Service Chatbots Technology 116

NobelBiz

MAY 22, 2023

Read this article to learn more about PBX and PBX vs. Cloud Telephony: What is the Best Solution for Call Centers ? Traditional phone systems can be expensive, especially when making long-distance or international calls. In summary, VoIP specifically refers to the technology of transmitting voice calls over IP networks.

System 52

System Contact Center Call Center Communication 52

TechSee

FEBRUARY 5, 2018

Consider this recent incident: A telecom’s call center received a call from a customer complaining that he’d been billed more than double the contracted amount per month for the last few years. The case was referred to the police and resolved to the customer’s satisfaction.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

NobelBiz

JUNE 1, 2021

Your contact center serves as your company’s storefront. When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. What exactly is a CCaaS solution?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52