Brands Consumers Hospitality Wait Times 
Interactions
MAY 20, 2021
With travel restrictions decreasing and consumers feeling more comfortable leaving their homes, this summer will see a rebound in traffic after a year-long hibernation. However, it’s impossible to know what these brands should expect. We put together three best practices to help guide brands as they navigate this transition period. .
ReviewTrackers
JANUARY 23, 2018
Google is the link between your healthcare organization and the consumer. Consumers type in something like this in Google’s search box when searching for a new provider: “primary care doctor in Boston.” Consumers use the reviews and ratings of each doctor when deciding who to trust with their health. Every Doctor and is a Brand.
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Alida
DECEMBER 15, 2016
He sees consolidation as a way for hospitals to gain more purchasing power, reduce redundant services and drive costs down. Deloitte, for instance, is predicting that only 50 percent of hospitals today will remain in 10 years. Between 2009 and 2013, annual hospital deals have increased 14 percent.
CSM Magazine
OCTOBER 5, 2023
In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. The brand’s experience management solution (XMS) is truly modular, allowing clients to utilise flexible solutions that are right for their business needs.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.
Alida
APRIL 5, 2017
What does it look like, and how should providers implement it in their practices and hospitals? Enter: The kings of customer-centric service, interaction and engagement—retail brands. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.
Interactions
JULY 22, 2021
While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”. Enabling humans and technology to work together is the key to leaving customers satisfied with their interactions with your brand. Let AI empower your customers.
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