Brands Consumers Customer Confidence Social Media 
InMoment XI
FEBRUARY 7, 2024
The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Instead, 71% of consumers expect personalization from the businesses they choose.
CSM Magazine
APRIL 17, 2024
In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be.
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Comm100
AUGUST 8, 2022
While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital.
BirdEye
AUGUST 9, 2023
In the internet-driven world, branding highly depends on what your customers think about your business than what you say about your business. By understanding what drives your reputation score, you can take steps to bolster your online reputation, improve customer experience, and identify opportunities for growth in your business.
ReviewTrackers
APRIL 7, 2021
After all, reputation is the key to building public and consumer trust. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector.
Service Untitled
DECEMBER 27, 2010
Interestingly enough, the social trends since 2008 have grown exponentially. In 2008, social media and customer service were not even on the radar; in 2009 it grew to 13%, and this year 40% of contact centers actively use social media in their customer service. photo credit: MoritzBarcelona.
ReviewTrackers
APRIL 2, 2019
After all, reputation is the key to building public and consumer trust. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector.
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