The realities of life as a Customer Experience Professional – an interview with Richard Shenton
ijgolding
MARCH 27, 2018
As the launch of my first book get’s ever closer to becoming a reality, my level of personal excitement is almost at its peak!! Now I am focussing more on service design – re-designing the journey to better meet the needs and expectations of customers and then to determining what processes are required to bring it to life.
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