Stella Connect

FEBRUARY 15, 2022

The real question is: Why do call centers have high turnover and what can leaders do about it? Lack of transparency when it comes to performance reviews. What to Do About High Call Center Turnover: 5 Strategies That Work. It’s no secret that call centers have high turnover. A great place to start?

Call Center 52

Call Center Contact Center Study Employee Engagement 52

Stella Connect

NOVEMBER 9, 2021

To help you get started, we put together four key questions you need to ask yourself and your team to make sure you’re prepared for the influx of volume sure to come this holiday season. Give them what they need in the spirit of the season, and your customers will reward you. Hire people who are a good fit. Train and equip them fully.

Customer Service 87

Customer Service Poor Customer Service Contact Center Training 87

BirdEye

OCTOBER 19, 2023

This blog details the panel discussion, “Reviews to Revenue: How to Boost Google Ad Performance by 17%” from Birdeye View 2023. So I’ve been in this role for…coming up on six months now, but have been part of the marketing team for about five years. This can increase clickthrough rate by 17% on average.

How To 109

How To ROI Multi-Channel Advertising 109

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. What is customer self-service? What is required for customer self-service?

Self Service 52

Self Service Strategy Video Knowledge Base 52

Optimove

JUNE 16, 2021

We got even more useful information about this coming up in a special webinar. Join us on Wednesday, June 30th, at 15:00 BST / 16:00 CEST – sign up for free here. What’s changing? What’s the impact? What Does it Mean?

Groups 76

Groups Engagement Brands Marketing 76

NobelBiz

SEPTEMBER 21, 2020

The last update was on September 20. For more updates on the contact center space, check out our Blog section. Updates: September 20th The Remote Contact Center Has Become the New Normal. Keep up to date with industry news by visiting our Blog section , and following NobelBiz on LinkedIn.

Call Center 52

Call Center Industry Contact Center Government 52

Lithium

JUNE 22, 2022

When we apply this term to the marketing world, an idea blossoms that marketers must invent new ways to constantly evolve and remain culturally relevant enough for customers to engage with what they have to say. So, what sets the great brands apart? Photo Owner | Duolingo. Isn't TikTok a silly little app for teenagers to dance on?

Entertainment 98

Entertainment Video Social Media Advertising 98

Lithium

AUGUST 9, 2022

Check out this audio version of our blog, also found on your favorite podcast platform! When we apply this term to the marketing world, an idea blossoms that marketers must invent new ways to constantly evolve and remain culturally relevant enough for customers to engage with what they have to say. So, what sets the great brands apart?

Entertainment 52

Entertainment Video Social Media Advertising 52

Beyond Philosophy

FEBRUARY 1, 2021

I know what Hyundai were onto. This trend is evident in many reports that I’ve come across recently: Accenture Strategy’s Global Consumer Pulse Survey 2019 revealed: that 65 % of consumers want businesses to take a stand on issues that are close to their heart. There has been a global psychological shift in values, beliefs, and needs.

Marketing 147

Marketing Hospitality Hotels Consumers 147