ShepHyken

JANUARY 22, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

APRIL 24, 2017

Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. My Comment: Want to learn from some of the masters of customer service? Why Customer Support and Loyalty Initiatives are Worth the Investment by Josh Brown.

Customer Service 69

Customer Service Customer Service Training Loyalty Exceptional Customer Service 69

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty. Follow on Twitter: @Hyken.

Customer Service 93

Customer Service Customer Retention Loyalty Tips 93

ShepHyken

JULY 26, 2021

times more likely to say they do not provide excellent customer service and twice as likely to say they do not deliver quality outcomes.”. How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. Nice customer service, but don’t miss the opportunity to turn that thank you into the next opportunity.

Customer Service 106

Customer Service Contact Center Customer Retention Poor Customer Service 106

Vonage

MAY 22, 2017

And when the customer comes back and experiences the consistent positive experience that they had the last time – and the time before – that repeated positive experience becomes predictable and can turn into customer loyalty. This is why it concerns me when companies talk about “satisfying” their customers.

Exceptional Customer Service 120

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 120

ShepHyken

NOVEMBER 7, 2016

My Comment: This is a very interesting way of looking at customer loyalty. It appears the biggest issue preventing loyalty is consistency – actually a lack of consistency. A lack of consistency will create a lack of confidence, which leads to a lack of trust, which erodes the possibility for loyalty.

Customer Service 125

Customer Service Loyalty Customer Success Resources 125

ShepHyken

DECEMBER 13, 2021

It’s about getting “service” right. In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. Godin suggests that all good service requires is just a bit of energy, attention, and the right information. Respond to customers faster. Here’s the first one. You’ll be happy you did.

Customer Service 80

Customer Service Social Media Call Center Retail 80

Integrity Solutions

OCTOBER 27, 2021

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. Just as significant, 96% of customers say customer service is important in their choice of loyalty to a brand.

Customer Service 67

Customer Service Self Service Banking Culture 67

ShepHyken

MAY 28, 2018

He used the Ritz-Carlton story as just one interesting illustration of how an All About Them culture was an important part of Walker & Dunlop’s client service and its business. My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

ShepHyken

MAY 4, 2020

How Sephora & Others Use Customer Loyalty Programs To Drive Revenue by ReferralCandy. Insane Growth) Shifting your focus to customer loyalty may seem complicated, but in this blog post, we’ve compiled the best resources to help you understand its importance and find ways to make your customers loyal too.

Customer Service 97

Customer Service Contact Center Retail B2C 97

ShepHyken

APRIL 20, 2020

Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. Louis) In business, simple loyalty programs can strongly increase customer retention, Washington University in St. 7 Ways to Add More Value to Your Loyalty Program by Emily Rudin. Here are my top five picks from last week.

Loyalty Programs 65

Loyalty Programs Customer Service Rewards Programs Loyalty 65

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. photo credit: liber Possibly Related Posts: NJ toll road collectors lack customer service training Under the US Freedom of Information Act, the popular internet.

Company 47

Company Customer Service Representative Customer Service Training Training 47

ShepHyken

MAY 27, 2019

Amazon Bringing One-Day Shipping To Prime Shows The Real Battle For Customers by Daniel Newman. Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive.

Customer Journeys 106

Customer Journeys Customer Service Employee Engagement Exercises 106

ShepHyken

APRIL 18, 2022

Prod a little further and the importance of customer experience (CX) is sure to play a major role in their response. In fact, 96% of consumers say CX is a key factor in their choice of loyalty to a brand. Why Customer Service is Important: 10 Reasons to Prioritize It by Erika Trujillo. Follow on Twitter: @Hyken.

Customer Service 71

Customer Service Customer Centricity Retail Customers 71

ShepHyken

MAY 15, 2017

There’s a lot we can learn from Southwest and Herb Kelleher’s obsession with customer service. . 3 Hacks to Boost Client Loyalty and Growth by Josh Linkner. Josh Linkner) In these highly competitive times, it’s become increasingly difficult to hold onto customers. And, who doesn’t want that!

Customer Service 69

Customer Service Airlines eBook Loyalty 69

ShepHyken

JUNE 1, 2020

These days, there are three things I focus on when it comes to customer service. My Comment: We start this week’s roundup with a very short article (two-minute read) about three simple ideas to increase loyalty; keep customers informed, no surprises and good follow-up. Sounds like common sense, doesn’t it?

Customer Service 69

Customer Service Omni-Channel Call Center Retail 69

ShepHyken

AUGUST 23, 2021

Customers expect an easy and convenient experience with anyone they do business with. A great product delivered with a great customer experience that is also easy is a winning combination. The New Era of Loyalty: Why Brands Should Embrace Loyalty Schemes by Stoyan Petrov. It’s about customer service training.

Customer Service 18

Customer Service Customer Service Training Loyalty Programs Loyalty 18

ShepHyken

JULY 11, 2016

Championed by the most customer centric brands in the world, such as the Ritz Carlton, the importance yet simplicity of ‘pleases’ and ‘thank yous’ cannot be underestimated in the effect they can have on customers and the way they are made to feel in their daily interactions with organisations and their people. Want Customer Loyalty?

Customer Service 48

Customer Service Loyalty Programs Loyalty Tips 48

ShepHyken

OCTOBER 17, 2016

While the article focuses on differences between paying customers and others that get services for free, there are valid points for just about any type of business. 80% of Customer Loyalty is Driven by These 3 Service Attributes by Adam Ramshaw. That’s what customers want and hope for.

Customer Service 48

Customer Service Customer Journeys Tips Loyalty 48

ShepHyken

SEPTEMBER 12, 2016

People, especially our customers, want to know they are appreciated. 8 Etiquette Tips to Inspire Customer Loyalty by Diane Gottsman. Huffington Post) The first step is providing clients with a great product or service. 20 Must-Read Books for Anyone Who Does Customer Service (UPDATED!) by Len Markidan.

Customer Service 48

Customer Service Tips Loyalty Customer Service Training 48

ShepHyken

FEBRUARY 6, 2017

Jay Baer’s Top 3 Tips for Acing Customer Service in the Age of Social Media by Matt Hunkler. Forbes) If you follow the best practices in digital marketing or customer service, then there’s a good chance you’ve come across a blog named Convince & Convert and have heard of Jay Baer. That is “warmth.”

Customer Service 48

Customer Service Social Media Loyalty Tips 48

ShepHyken

JANUARY 22, 2018

(LiveChat) There are numerous of situations outside of work when customer service leads the prime. If it’s a “no” I immediately have a subject for another blog post. So let me guide you through my latest customer experiences. And I can’t help but notice when it’s done right or not. I hope you’ll learn from them.

Customer Service 91

Customer Service Chatbots Wireless Airlines 91

ShepHyken

JANUARY 23, 2023

How retailers can capture customer loyalty in 5 charts by Arielle Feger (Insider Intelligence) As brand loyalty declines, deals remain a surefire way to win over consumers. Here are five charts on how to up your loyalty game. My Comment : This is one of the more interesting articles about loyalty programs.

Customer Service 14

Customer Service Self Service Contact Center Loyalty 14

ShepHyken

NOVEMBER 7, 2022

I’ll add a fifth, and that’s customer experience. Our CX research finds that 83% of customers trust a brand more if they provide an excellent customer experience. Surveying the New Landscape of Customer Loyalty in the Wake of the Pandemic by Fastco Works. Yes, there is an intersection between PR and CX.

Customer Service 15

Customer Service Financial Loyalty Tips 15

ShepHyken

JANUARY 30, 2023

Why Customers Are Switching Brands More Often by Dan Gingiss (Dan Gingiss) Driven by cultural shifts that were heightened by the COVID-19 pandemic, more American consumers are switching brands than ever. The trend has reached the point where some observers are calling it “the death of brand loyalty.” It didn’t used to be this way.

Customer Service 23

Customer Service Banking Effort Score Tips 23

ShepHyken

AUGUST 29, 2017

Nick Francis Shares How to Create a Customer-Centric Company. How would you like to increase customer loyalty? Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service support world. Top Takeaways: Tactical Steps to Improve Your Customer Service.

Customer Centricity 37

Customer Centricity Conference Advertising Loyalty 37

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. Here are a few ways you can take a page from their playbook to build more customer loyalty. Brilliant thinking!

Customer Service 13

Customer Service Self Service Retail Airlines 13

Pretium Solutions

DECEMBER 12, 2012

Despite the company’s industry leadership and profitability, the company’s customers were growing increasingly frustrated as they experienced long lead times, missed deadlines, unkept promises and overall deteriorating service levels for some time. Why was the customer service initiative not as effective as it could have been?

Customer Service 58

Customer Service Touchpoint Leadership Metrics 58

ShepHyken

SEPTEMBER 26, 2016

This article includes some good ideas and a couple of great mini-case studies that emphasize the power of the customer journey map. Make a Mouse: The Power of a Culture of Customer Experience Excellence by Joseph Michelli. Joseph’s Blog) I’ve often said anyone can create a mouse. For information contact or www.hyken.com.

Customer Journeys 48

Customer Journeys Customer Service Contact Center Culture 48

ShepHyken

JUNE 26, 2017

His daily blogs are short and quick bursts of mental fuel. This short article is about the cost and effort of good customer service. Do Your Customers Love You? A Guide to Customer Loyalty by Ruthie Miller. My Comment: How important is customer loyalty? My Comment: I am a big Seth Godin fan.

Customer Service 15

Customer Service Retail Loyalty Ecommerce 15

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Frank Eliason.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

MARCH 31, 2018

A great example of a positive customer service experience reaching a broad audience is the story of Joshie , a beloved stuffed animal that a young guest left at the Ritz-Carlton Amelia Island. The father of the child who left Joshie behind shared their experience in a blog post. It doesn’t have to be expensive.

Social Media 88

Social Media Self Service Customer Service Marketing 88

Storyminers

JULY 6, 2020

A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. Frank Eliason.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adrian Swinscoe. Annette Franz.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Pretium Solutions

DECEMBER 12, 2012

Despite the company’s industry leadership and profitability, the company’s customers were growing increasingly frustrated as they experienced long lead times, missed deadlines, unkept promises and overall deteriorating service levels for some time. Why was the customer service initiative not as effective as it could have been?

Customer Service 40

Customer Service Touchpoint Leadership Metrics 40

Pretium Solutions

DECEMBER 12, 2012

Despite the company’s industry leadership and profitability, the company’s customers were growing increasingly frustrated as they experienced long lead times, missed deadlines, unkept promises and overall deteriorating service levels for some time. Why was the customer service initiative not as effective as it could have been?

Customer Service 40

Customer Service Touchpoint Leadership Metrics 40

ShepHyken

JULY 5, 2021

Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. My Comment: Do your customers open your emails to them? They may even make you rethink how you email your customers. Here are seven ways to do it. That’s marketing.

Customer Service 151

Customer Service Loyalty Programs Hotels Infographics 151