Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Every business needs a loyalty strategy, but not every business needs a loyalty points program.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

BirdEye

NOVEMBER 20, 2023

They take care of the busy work – sending invites, tracking new recruits, managing rewards – so you and your customers can focus on what matters. Birdeye’s automated referral program makes it simple to encourage and reward word-of-mouth marketing, while integrations with CRM systems ensure a seamless customer journey.

Software 64

Software Marketing Multi-Channel e-support 64

BirdEye

SEPTEMBER 11, 2023

Apple) High-quality customer experience helps businesses grow loyalty programs and referral campaigns, lowering customer acquisition and retention spending. Trader Joe’s) Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye.

Customer Experience 114

Customer Experience Self Service Social Media How To 114

Currency Alliance

DECEMBER 11, 2023

For this reason, only very large partners end up collaborating even though the loyalty program members engage with thousands of medium or smaller potential partners on a daily basis. This is a major opportunity cost for every loyalty program. In this case, the contract is with the third party (i.e.,

Loyalty 52

Loyalty Loyalty Programs Brands Course 52

Currency Alliance

NOVEMBER 15, 2021

Because each customer segment will respond differently to available loyalty incentives, tailoring the customer experience by segment across channels is essential to maximize ROI. Millions of longstanding loyalty programs are testament to the fact that loyalty marketing can be optimized for the benefit of all stakeholders.

Loyalty 52

Loyalty Loyalty Programs Multi-Channel Banking 52

Interactions

SEPTEMBER 8, 2023

Interactions has built our IVA from the ground-up, with more than 125 patents accumulated over the last 15+ years, resulting in our patented Curo(™) AI suite incorporating Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management. We play nice with others. The collaboration we have is consultative.

Interaction 62

Interaction Self Service Customer Service Contact Center 62

SurveySensum

AUGUST 24, 2023

The result is a win-win scenario, where both guests and hosts benefit from reduced effort and improved communication. Seamless Account Management with Virtual Assistant – Bank of America Leveraging the power of cutting-edge technologies such as AI chatbots, Virtual Assistants, etc.

Self Service 52

Self Service Brands Effort Score Airlines 52

Currency Alliance

MARCH 21, 2019

Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Campaign Management. Points Bank. Loyalty Rules Engine. Redemption Catalog. But break up those monolithic platforms, we must. It seems doubtful.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Currency Alliance

DECEMBER 19, 2022

It has the potential to address a lot of business challenges, and enable many forms of elusive innovation in loyalty marketing. The biggest opportunities for loyalty programs relate to operating more efficiently to reduce cost, and improving personalization. Using AI to improve profitability of pricing and promotions.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

JULY 16, 2020

Most marketing efforts produce conversion rates of less than 5%, signaling a crisis of communication with a make-or-break number of potential loyal customers. A common method to enhance customer understanding is partnering with other companies through loyalty programs. Each customer may prefer one loyalty currency over others.

ROI 52

ROI Loyalty Data Loyalty Programs 52

Ecrion

JUNE 18, 2020

This is especially true for businesses that collect sensitive information, like bank info or social security numbers. Showing your audience that you care about their satisfaction (and that you’re grateful for their business) is perhaps the single best way to build customer trust and loyalty. Incorporate a Loyalty Program.

Loyalty Programs 75

Loyalty Programs Sales Loyalty Customers 75

Kitewheel

FEBRUARY 11, 2020

There are two core ways that theme parks have gotten smarter about queue management that the travel industry can learn from. Include one or two skip-the-queue passes when new customers sign up for your loyalty program and download your app. The Airline Customer Experience Can Be Better with Queue Management.

Airlines 52

Airlines Industry Loyalty Programs Travel 52

Currency Alliance

MAY 19, 2021

Of course, achieving these objectives involves many activities and competing priorities, such as preparing your team for today’s and tomorrow’s challenges, achieving target KPIs, managing many partners/vendors, coordinating initiatives across departments, reducing exposure to data security breaches, etc. Data Management.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Currency Alliance

NOVEMBER 17, 2020

2021 will be another year in the long-term journey to become customer-centric, balance the economics of loyalty programs to deliver more value to customers, and ensure the right systems are in place to reduce dependencies on the IT department or vendors. Rebalancing loyalty program economics.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Magellan Solutions

FEBRUARY 9, 2021

Live chat allows customers to communicate with customer service representatives in real-time. But if they’re working the chat queue full of quick and simple questions, handling more than one can be manageable with practice. Magellan Solutions offer a wide range of customer service support: Loyalty programs. Replacements.

Ecommerce 52

Ecommerce Loyalty Programs Customer Service Representative Travel 52

Currency Alliance

MARCH 24, 2020

But there are things we can do to ease the financial stress of those most affected, give customers hope, and proactively manage loyalty program liability. Currency Alliance operates a B2B SaaS loyalty currency management platform. Currency Alliance already has integrations with dozens of travel loyalty programs.

Travel 40

Travel Loyalty Programs Airlines Hotels 40

Currency Alliance

MAY 9, 2022

Loyalty programs are supposed to enable tailored and targeted forms of customer engagement, via the ability to learn more about the customer in each interaction. There is not even an effort in the loyalty sector to set standards. Adaptability: data sharing between partners. That scenario is changing rapidly.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs. Harnessing the power of marketplaces.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

MARCH 9, 2021

the frontend (presentation layer) and its content management system (CMS) can work with multiple, specialized services at the same time. Simon Rowles, Managing Director of Beyonde , a CX technology consultancy, had this to say: “Our clients are building their success on highly enjoyable, differentiated, digital customer experiences.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Beyond Philosophy

FEBRUARY 25, 2016

Trust creates, what my colleague Colin Shaw calls, an emotional bank account. At Target, though, trust was broken with data breaches affecting 110 million customers (40 million accounts, and the theft of 70 million more customer records), whose bank security has been significantly impaired, with massive withdrawals.

Banking 60

Banking Financial Loyalty Programs Consulting 60

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. As identified by noted benchmarking theorist and management scientist H. It is not copying the best.”

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Beyond Philosophy

APRIL 6, 2016

What competitors are doing always comes into the dialogue, and companies must be aware of how the value offered and the communication tools used by competitors in the marketplace impacts their own performance. As identified by noted benchmarking theorist and management scientist H. It is not copying the best.”

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Currency Alliance

DECEMBER 13, 2018

At first glance, this year’s Gartner CMO spend survey may not make for happy reading for loyalty marketers. Loyalty program management’ was reported as CMO’s lowest priority, with 4.8% Firstly, loyalty tech isn’t as expensive as it used to be. of budget, down from 6.6% in 2017[ii].

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Currency Alliance

MAY 9, 2019

Now, the mobility sector is understood to comprise every transport type that enables customers to get from one place to another and – more importantly – how customers search for, book, and manage their mobility choices. Building such habits is precisely what loyalty programs do. .

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

SmartKarrot

NOVEMBER 18, 2022

If you answered false, a client success manager might be needed. You must create a job description that precisely communicates the requirements of your organization before you can hire your next client success manager. Who can be termed a client success manager? Job description of a client success manager.

Management 10

Management Healthcare Retail Software 10

SmartKarrot

NOVEMBER 17, 2022

If you answered false, a client success manager might be needed. You must create a job description that precisely communicates the requirements of your organization before you can hire your next client success manager. Who can be termed a client success manager? Job description of a client success manager.

Management 10

Management Healthcare Retail Software 10

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels. Get started now. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Arrange a solid infrastructure for all of your data including where it will be stored and managed. Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels. Get started now. Immersive Technologies.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Currency Alliance

APRIL 23, 2019

Chuck Ehredt sat down with Steve Hoban, who recently returned to the UK after spending 11 years working for Pick n Pay in South Africa, to discuss brand collaboration in loyalty schemes. In such a context, the extra value that a loyalty program can deliver to customers was probably meaningful to many people.

Loyalty 40

Loyalty Marketing Loyalty Programs Brands 40

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. Partners enable two things, in your loyalty program: capturing data to identify the highly personal ‘something extra’ which incentivizes customers to shop your brand, rather than a competitor’s. The partner mix, therefore, must be revisited.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40

Currency Alliance

APRIL 26, 2018

First, though, a look beyond most brands’ planning horizons, to exactly how blockchain will benefit the loyalty industry. Why would loyalty marketers even need blockchain? Blockchains don’t yet have the technological capability needed to handle commonplace loyalty requirements beyond basic currency transaction processing.

Loyalty 40

Loyalty Loyalty Programs Technology Brands 40

Currency Alliance

JANUARY 22, 2020

Every CEO waxes lyrical about the importance of loyalty. And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. It may not even be through conventional loyalty marketing.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

ClientSuccess

JUNE 19, 2019

It will surely get your brain and bank account working overtime. Developing a one-to-one relationship with the user by way of conversational communication (and not a scripted, one-word talk to boredom). This program rewards users with points for each dollar spent. ’ How will this help? Offering 24/7 support.

Customer Retention 73

Customer Retention Strategy e-support Loyalty 73

SurveySparrow

JANUARY 7, 2021

As people are spending more time online these days, Netflix managed to gain 15.8 In short, businesses have to reimagine their customer experience to increase engagement and loyalty. . Customer will Look for Real-time Communication. This is where omnichannel communication comes into the picture.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Retently

MARCH 18, 2019

Consumers love Starbucks – even more since the company implemented its rewards program. Apparently, customer loyalty was so high that Starbucks’ program ended up holding more money than some banks. Tesla customer reps also communicate with other internal departments to improve the customer experience.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

SurveySparrow

FEBRUARY 16, 2020

Have a loyalty program in place which will also increase the value of your brand and use it to keep your existing customers stay with you and purchase from you. If you are a bank, then your brand cannot have bright colors as it would best suit a startup. Communication strategy. Be clear about your target market.

Brands 52

Brands Strategy Marketing Brand Values 52