Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Qualtrics

NOVEMBER 16, 2021

Despite most consumers being satisfied with the services they receive, around a quarter of people are looking to switch providers. At a time when it’s easier than ever for customers to move who they bank with or buy insurance from, there is a major opportunity for providers to increase their share of wallets.

Insurance 26

Insurance Industry Customer Experience Chief Customer Officer 26

Qualtrics

NOVEMBER 19, 2019

Companies that deliver good customer service don’t outsource it”. – Marguerite Brennan, Director of Customer Operations Support at Irish telecoms giant, eir. If we don’t provide a great experience for our internal employees, there’s no way we can expect them to provide a great experience for their external customers.”.

Management 31

Management Chief Customer Officer Healthcare Banking 31

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. Camaraderie within the Customer Service (or Success) department is another way CX is a Team Sport. Controlling Touchpoints Model.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Customer Bliss

JANUARY 23, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Try our bank for a little while, and if you don’t like how we help we will send you off with 100 pounds. If you don’t like it, return it, no questions asked.”

Chief Customer Officer 182

Chief Customer Officer Banking Video Course 182

GetFeedback

JANUARY 19, 2020

Customer service agent notes and messages. I can’t overemphasize the importance of building maps with real customer intelligence, not just internal opinions. You need to keep a pulse on the various players in a customer account who have a say in purchase decisions. Online services (e.g.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

Kustomer

AUGUST 19, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by CEO and longtime customer advocate, Wendi Sturgis. Creating a customer-centric culture and keeping them in the company DNA is a sure way to have long term success. TRANSCRIPT. Intro Voice: (00:04).

Culture 98

Culture Chief Customer Officer NPS B2B 98

Lumoa

APRIL 24, 2018

Creating a better business that delivers more value to customers is the real point. Adam Toporek Customer Service Expert, Speaker and Author. NPS is merely a single point-in-time measurement tool and yet many people bank their entire customer experience strategy on this. NPS scores reward outcomes not efforts."

System 338

System Effort Score NPS Net Promoter Score 338

Answer Dash

JANUARY 9, 2019

I’ve been lucky enough to work in some type of “customer” area since 2007, starting off in the conference industry, then media about customer management (that’s what we called it), moving on to work in customer service for a Fortune 100 tech company for two years and focusing purely on customer experience thought leadership for the last three years.

Trends 82

Trends Customer Experience Insurance Chatbots 82

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The entire C-suite is responsible for the customer.

Customer Centricity 10

Customer Centricity Chief Customer Officer Net Promoter Score Effort Score 10

Customer Alignment

DECEMBER 18, 2017

Without confidence in text analytics, this vast and expanding unstructured data has remained ‘dark data’ as some call it – the untapped bank of customer insight. Finally – the digital and technology ‘transformation’ of 2017 which was going to improve customers’ experiences forever.

Omni-Channel 45

Omni-Channel Customer Journeys Chief Customer Officer NPS 45