Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

GetFeedback

JANUARY 19, 2020

Winning (25%): “outcomes can be quantified” or “created a competitive advantage.”. Customer service agent notes and messages. I can’t overemphasize the importance of building maps with real customer intelligence, not just internal opinions. Advanced usage–Do experienced customers will have different priorities?

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lumoa

APRIL 24, 2018

Creating a better business that delivers more value to customers is the real point. Adam Toporek Customer Service Expert, Speaker and Author. Knowing the “why” behind the number and how to use it to gain a competitive advantage is another. Andrew McFarland Senior Vice President, Chief Customer Officer at Black Box.

System 338

System Effort Score NPS Net Promoter Score 338