BlueOcean
OCTOBER 6, 2020
Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Whether it’s your own culture that shifts over time or that of your outsourcer, keeping a pulse on cultural alignment in your outsourced contact center is essential.
TechSee
DECEMBER 22, 2019
The contact center agent’s job is getting harder. Call volumes in many contact centers are down along with the cost to serve. However, that means successful call center agents must now deal with a far greater proportion of complex issues. Seven types of successful contact center agents.
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Experience Investigators by 360Connext
JANUARY 26, 2021
Do make sure you have their permission to contact them first before reaching out… but as long as you do, give one or more of these variations a try: Call one customer on the phone. . Start by referring to Net Promoter Scores or other metrics to select customers you know have opinions to share. Listen in on contact center calls.
Zeisler Consulting
OCTOBER 8, 2020
In my defense, the Customer profiles were different, the products in the different lines of business were tremendously different, and even the people they had supporting the two products were different, and located in different contact centers. You could say, it’s operational and tactical in nature.
BlueOcean
MARCH 17, 2016
And, in our opinion, the best team-based selling solutions include a kickass outsourced sales support team from a contact center partner you can trust. Essentially, your contact center partner becomes an extension of your sales team and shoulders the risk and burden of building and managing the early sales stages.
Kustomer
APRIL 15, 2021
New technologies allow for that data to be automatically collected, scored, and reviewed. Brands would be wise to implement data collection and implementation on a company-wide basis, as it plays a major role in customer success and higher NPS scores across the spectrum. Those books and all that research was a big team effort.
Kustomer
JANUARY 11, 2022
For example, a B2B organization will rely more on cold email campaigns than a B2C. Even contact centers now often utilize remote models, meaning you can hire staff in different timezones to accommodate customers’ needs. You may ask “ what is contact center IVR ” and how can it help in these scenarios?
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